Bill C-44 (Historical)

Helping Families in Need Act

An Act to amend the Canada Labour Code and the Employment Insurance Act and to make consequential amendments to the Income Tax Act and the Income Tax Regulations

This enactment amends the Canada Labour Code to provide an employee with the right to take leave when a child of the employee is critically ill or dies or disappears as the probable result of a crime. It also makes technical amendments to that Act.
Furthermore, the enactment amends the Employment Insurance Act to provide benefits to claimants who are providing care or support to their critically ill child and to facilitate access to sickness benefits for claimants who are in receipt of parental benefits.
Lastly, the enactment makes consequential amendments to the Income Tax Act and the Income Tax Regulations.

Helping Families in Need Act

[Randall Garrison, NDP, Esquimalt—Juan de Fuca, BC]

Mr. Speaker, it is a pleasure to rise today to speak to Bill C-44, a bill that has some very good ideas to help families who are in very critical situations. All Canadians have compassion for parents of critically ill children and, of course, for families who have lost a child.

The bill looks at provisions in both the Canada Labour Code and the Employment Insurance Act to try to help out those families in crisis. These include extending 35 weeks of EI benefits for parents caring for a critically ill child, plus a number of amendments that would allow for the stacking of benefits. Stacking sounds like a negative thing but in this case it is a very positive thing because it would mean allowing for the extension of benefits, like parental and sickness benefits, if they happen to coincide with care for a critically ill child. Obviously, on this side of the House, that is a concept that we believe is worthy of support.

There are also amendments to the Canada Labour Code that would remove some of the worry about job losses when one is caring for a critically ill child. It does so by extending parental leave and allowing extensions of unpaid leaves of absence so parents, if they are forced to take time off to care for their child, do not need to worry that their job will be gone when they return.

I am not only looking forward to the debate in committee on these positive ideas but I am also looking forward to considering a couple of other points in committee. Those will be the limitation on these new benefits to those in paid employment. There are lots of other families in similar situations to those who would be receiving these benefits but who are not presently in paid employment. I would like to hear ideas from the government, as we will be looking for ideas ourselves, as to how those kinds of families could also be assisted.

A second point, and an important one always, is how we will pay for this benefit. In their campaign, the Conservatives said that these new benefits would be paid for out of general revenues. Instead, we find in the bill that the benefits for parents of critically ill children would actually be paid for out of employment insurance premiums. I am looking forward to some discussion with the government about its previous promises on that.

I will now turn to the title of the bill for just a minute. The Conservatives like to give catchy titles to their bills and, in this case, it is called “helping families in need act”. While it does help families in very critical situations, in my riding there are many other families who struggle quietly every day to make ends meet. I am concerned that, while these are good measures, the policies of the government, in general, are putting further stress on those other families who may not have a critically ill child but who may have trouble putting food on the table or a roof over their heads to take care of their children. How do we ensure that the government keeps its responsibility to do something about the economy that would help those kinds of families, as well as those with these more tragic circumstances?

Last weekend, when I was at home, I was at a community event where I met a family of two parents, one of whom is self-employed and the other was in waged employment. They have one small child who, I think, just had his second birthday. The mother, who is self-employed, is expecting her second child within the month. Her partner was just laid off. They were renting a house, which they could no longer afford, so, being responsible and trying to take care of themselves, they moved to a basement suite. However, there is very real fear in that family about where they go next if they cannot find more employment for the one partner who has been in waged employment. As he is working only one day a week, they can barely afford the rent on their basement suite. It is very easy for those of us in more fortunate circumstances to forget that some people fear every day that they will end up out of work, with kids and eventually be among those who are homeless.

At a time when unemployment is rising, Parliament needs to pay attention and the government needs to pay attention to all those families who are struggling every day to make ends meet.

In my community, since 2008, food bank use has increased by 15.5%. It means that during the last year over 19,000 people in greater Victoria accessed the food bank and, among those, according to the food bank's annual report, were 5,500 children. When we are talking about families in need, there are many more families in need every day in my community.

Forty-nine per cent of those people who visit the food bank are families with children. Many of those people have jobs, but they are working in minimum wage jobs and it is becoming impossible to make ends meet. I just saw statistics that in greater Victoria, one in six workers has two or more jobs to try to support his or her family.

Since 2010, we have the very unfortunate circumstance in my community that by March the food bank begins to run out of food. Looking at statistics across B.C., 38% of the food banks have been forced at some time to reduce the size of their hampers. The majority of food banks limit visits to one per month and provide hampers which will provide food for five days or less.

Yes, the bill goes in the right direction for a very limited number of families, but I want to see some action from the government in trying to find measures to help all those families in need across the country.

In particular, my concern about funding these measures goes back to the EI fund. I want to ensure that with what we are doing here we are not taking away with one hand what we have given with the other. We are taking money out of that EI fund to fund these new benefits, but at the same time, we see the government restricting the income of part-time workers by clawing back their income. When they finally find a job to supplement their EI benefits to try to keep a roof over their heads, the government is reaching into their pockets and taking money back.

We have to ensure there is not a contradiction in the way we finance this new benefit and in the needs of all those other families in times of rising unemployment. We are still awaiting action from the government as the recession deepens. We are still waiting for the government to provide some relief to those families who are facing unemployment.

In my community, unemployment rates this year have been steadily rising. We have seen a rise of more than .1% a month, starting last spring through the month of August. If this trend continues through the winter, we are going to have a lot more families in need in my community in particular, because in greater Victoria costs are very high.

I want to cite a report that was just published by the Greater Victoria Coalition to End Homelessness. It is called the “Quiet Crisis: Homelessness and At Risk in Greater Victoria”.

On any given night in my community, over 1,000 people are in temporary accommodation. During the last year in my community, shelters ran at 111% capacity, meaning people were actually sleeping on a mat on the floor. They did not have a bed in the shelter. During the year, 1,617 unique individuals use the shelters in my community.

What does that have to do with this bill? This is about helping families in need. Unfortunately, a lot of people who use the shelters in my community are families with kids. Why is that? On average, rents have increased more than 20% in my community in the last five years, yet the benefits that are available to people have not kept pace. People must earn significantly above the minimum wage in greater Victoria to be able to afford to keep a roof over their heads.

The Community Social Planning Council estimates it takes $18.07 an hour working 35 hours a week for a single parent with a child to keep a roof over their heads. That is almost double the minimum wage in Victoria, and that is if one is lucky enough to have a job.

Some 12.8% of households in my community have been evaluated as being in poor housing, meaning they are living in overcrowded housing or housing that is in disrepair, or they are spending more than 30% of their income on housing.

Again, I think the benefits in Bill C-44 are worthy of support by all members of Parliament. I think all Canadians have compassion for parents who are having to care for a critically ill child or who have lost a child through violence. There is no doubt about our willingness to support those things.

However, when we are having this kind of debate and taking these measures, I am asking that we keep in mind those many more families who struggle quietly every day to make ends meet, to take up their responsibilities by finding a job and ensuring that job will actually pay enough so that they can support their families in the long term.

[Kellie Leitch, Conservative, Parliamentary Secretary to the Minister of Human Resources and Skills Development and to the Minister of Labour]

Mr. Speaker, I thank the opposition parties for their support of this very important piece of legislation.

One thing we all have to keep in mind is that a substantive portion of the bill is about critically ill children. It is about ensuring that those families are well supported when they absolutely need it the most.

I do not know if any members in the House have experienced receiving a telephone call, asking them to come to the hospital to see their child or grandchild, but it is a horrible circumstance, I am sure.

I would like to ask the member opposite why he wants to mix all the messages here. I think we are all in common agreement. We all believe this is something that should be moved forward expeditiously. Why is there all the mixed messages when we should be focused on ensuring that this happens as expeditiously as possible?

[Randall Garrison, NDP, Esquimalt—Juan de Fuca, BC]

Mr. Speaker, I want to assure the hon. member that I am not trying to give a mixed message on the benefits. As I have said, all Canadians have the compassion to want to assist families that are in the most dire crisis.

I am trying to point out that in my community there are many parents who worry every day about their ability to put food on the table and provide shelter for their kids. For them that is a crisis. They want to make sure they can actually make that happen. I do not think any of us here would diminish the angst they feel at the end of every month when the food starts to run out and they have to go to food banks, or when they wonder whether they are going to have enough money to pay the rent or end up in a shelter.

When we talk about families in need, I agree with providing benefits to this narrow range of families in severe crisis, but let us not forget the other families in need in all of our communities.

[Charlie Angus, NDP, Timmins—James Bay, ON]

Mr. Speaker, I listened with great interest to my hon. colleague. This is not a partisan issue. All parliamentarians have been pushing for many years to provide benefits for families who have critically ill children. In terms of jurisdiction, there are very few areas where the federal government does anything directly for children, except first nations.

Yesterday the United Nations issued a scathing report on the government's attitude toward children in crisis and children in care. A lot of what was contained in that report came from first nations children themselves. Before Shannen Koostachin died, she told the government she was going to go to the United Nations and challenge it on its failure to read the UN Convention on the Rights of the Child. After Shannen's death, first nations youth rose up and went to Geneva last February and explained to the world the abusive, negligent conditions in which first nation children live day after day in terms of substandard education and the failure in child welfare. Yet we see the government continue to spy on the people who are speaking out, like Cindy Blackstock, and continue to try to deny court cases.

I would like to ask my hon. colleague why it is that in 2012 we are still having to fight for basic fair rights for first nation children so they are not treated as second or third class citizens in this country.

[Randall Garrison, NDP, Esquimalt—Juan de Fuca, BC]

Mr. Speaker, the member's dedication to making progress on aboriginal issues in this country is well known. I certainly thank him for his hard work.

I do not have the answer to his general question of why we failed so badly as a Parliament to address the needs of aboriginal people. When I look at those in my own community who use the food banks, only about 5% of the population of greater Victoria is aboriginal, but 15% of those who use the food banks are aboriginal. When we look at families that are in danger of becoming homeless, 12% of them are in danger, but aboriginal households make up a far higher percentage of those who are in substandard housing and are in danger of becoming homeless.

I come back to my point. Yes, let us help the families in critical need, but let us also go on to help the broad range of families, including aboriginal families, who through no fault of their own have trouble making ends meet and taking care of their children every day.

[Kirsty Duncan, Liberal, Etobicoke North, ON]

Mr. Speaker, I rise today to support Bill C-44, which amends the Canada Labour Code to provide an employee with the right to take leave when a child of the employee is critically ill, passes away or disappears as the result of a crime. While this bill is a step in the right direction, it does not go nearly far enough to help thousands of Canadian families, many, for example, that must face chronic conditions or diseases day in and day out for life.

Perhaps the bill does not go far enough because key questions need to be asked about our nation's children. What is the state of childhood in Canada, and does anyone care? How much do federal and provincial governments spend on children in Canada, and does anyone know? How does Canada compare to other countries, and do we have the data? Who speaks for children and ensures that every child matters? Are children asked and listened to? Do we have the right government structure and policy agenda to ensure effective advocacy for children? Has there been enough serious public and political debate in Canada on the results of two key reports: UNICEF's “Child Poverty in Perspective: An overview of child well-being in rich countries” and the OECD's “Doing Better for Children”? Do decision makers really know what it is like to be young today? Is all well with services to support children's needs? Are children's rights taken seriously? Are children valued sufficiently?

Our children are the most precious resource of any nation. Ensuring every child is able to develop her or his full potential should be everyone's concern. We need change for children. We must put children at the centre of our policy. Nurture demands political advocacy for children's best interests starting with the basics of love and care and seeing through the eyes of children. That is why we so desperately need a children's commissioner in Canada, as the member for Westmount—Ville-Marie is advocating, who is independent and can speak for the most vulnerable in society.

The United Nations Convention on the Rights of the Child is an international treaty, and governments give promises to children for protection, provision and participation through its 42 articles. Moreover, every government that signs the convention is held to account in a five-year periodic review process conducted by the UN. Canada is being reviewed right now. United Nations officials say they are concerned that vulnerable Canadian children may be falling through the cracks of a fractious federal system that lacks accountability and a clear strategy. The UN Committee on the Rights of the Child said that Canada needs to raise the bar on how it protects the rights of children, especially when it comes to aboriginal, disabled and immigrant children.

I will provide two concrete examples of conditions that affect children for life, namely autism spectrum disorder, ASD, and fetal alcohol syndrome disorder, FASD, and what might be done to help these children and their families.

ASDs are pervasive disorders which affect one person in 110. They are characterized by social and communication challenges and a pattern of repetitive behaviours and interests. ASD is lifelong, profoundly affects development and life experience and exerts immense emotional and financial pressures on families. I have worked with children with ASD my whole life. I love my children but their families often struggle to get needed therapy, struggle for schools to understand and often fight tooth and nail for the help they need. In my riding, ASD is so prevalent among the Somali community that we have two Somali autism organizations. When I attend their summer picnic, there are over 100 teenagers. Most of them are non-verbal because their families who are newcomers to Canada cannot afford the tens of thousands of dollars for therapy each year. We have single moms with two and three children with ASD.

A bill such as this one would not help these families. It would do nothing to help one of our families whose son has broken his mother's nose three times because the family could not afford treatment. It does nothing to help a young woman who has finished high school and who has waited three years at home for a spot in college. It does nothing for a young teenager who has been shuttled from one school to the next or for the single mom who must stay at home to care for him.

Why the failure to act for these families? More importantly, what would help them? First and foremost, the Minister of Health should establish, in collaboration with the provinces and territories and relevant stakeholders, a comprehensive pan-Canadian ASD strategy based on the best available evidence, including awareness and education campaigns; child, adolescent and adult intervention; and innovative funding arrangements for the purpose of financing therapy, surveillance, respite care, community initiatives and research.

I have worked with practitioners and researchers across this country to develop ASD motions 375 to 380. Bill C-219 also calls for the establishment of a national strategy for ASD.

A second concrete example of a condition that affects children for life is fetal alcohol syndrome disorder, FASD. To the child who was exposed to alcohol in utero, the mother's drinking during pregnancy can cause miscarriage, stillbirth or, worse yet, a range of lifelong disorders known as FASD. When a pregnant woman drinks alcohol, so does her unborn baby. Children with FASD might have the following behavioural problems: poor coordination, hyperactive behaviour, difficulty paying attention, poor memory, learning disabilities, poor reasoning and judgment skills.

The government should recognize that FASD is a complex biomedical and social problem and that adequate support is required for families, communities and within caregiver and education systems. Most important, it should recognize that children born with FASD should be afforded supports that will give them the best chance at a life equal to those of other Canadian citizens.

Should the government be interested in learning more about what could be done to help these children, who suffer through no fault of their own, I have worked with practitioners and researchers across this country to develop motions 343 to 350 and would ask that the government study them.

Article 12 of the United Nations Convention on the Rights of the Child states:

Children have the right to say what they think should happen, when adults are making decisions that affect them, and to have their opinions taken into account.

This means participation and not consultation. Participation means that children and young people are seriously engaged in making decisions that affect their lives. Consultation implies that adults merely ask questions and adults decide.

How many bills have children and young people participated in? Perhaps I should ask, for how many have they even been consulted? Merely asking children and young people, and ticking a box is simply not good enough. What, if any, feedback has been provided to them on how their views have been considered, let alone the impact they have had in changing policy or practice?

In closing, I wonder if children and young people are being meaningfully consulted by the government and what they would be asking for. Perhaps it is time we put the right structure in place so we can meaningfully consult.

We need federal and provincial concerted advocacy, effective advocacy, for children: a cabinet-level minister for children and young people, a cross-government policy agenda, a commissioner with clout and power, a clinical director in government responsible for children's health, and appropriate financial underpinning.

Is it not time we listened to the voice of the child in Canada?

[Charlie Angus, NDP, Timmins—James Bay, ON]

Mr. Speaker, I was very interested in my hon. colleagues call for action for children. The only question I would have for her is this.

We already have the standards. Canada is a signatory to the rights of the child convention, just as every other country in the world is. Yet Canada has systematically ignored the rights of the child convention, systematically ignored the basic needs of children on isolated first nation communities and has left children in negligent systemic abuse decade after decade. This is not just the present government. This is going back over the course of the last century.

We see a court case before us now where the First Nations Child and Family Caring Society is challenging the government on the systemic apartheid that exists when it comes to child welfare, where first nations children are given much lower funding than children in provincial systems. It is the same in education. Yet instead of working with the children, we see the government opposing them and undermining them using spin doctors.

Yesterday the United Nations hammered Canada for its failure to live up to the rights of the child convention, as a direct result of the voices of first nation children who had to go all the way to Geneva to plead their case.

Therefore, I ask my hon. colleague this. Why does she think it is that our children are having to go to Europe to ask that Canada represent the rights of children, while the government continues to stand in their way and refuses to act?

[Kirsty Duncan, Liberal, Etobicoke North, ON]

Mr. Speaker, we must respect that convention. It is unconscionable that in a country like Canada our first nations children and hundreds of thousands of Canadians go to school hungry. It is unconscionable that in a country like Canada we have tuberculosis rates on first nation reserves that are equal to that of sub-Saharan Africa. Canada must do better.

I will just talk a bit about FASD, which is also a huge issue. It is estimated that one in a hundred children are born with FASD. This is likely a conservative estimate as most people are never diagnosed. When a child is born with fetal alcohol spectrum disorder the bills pile up: extra visits to the doctor, psychiatric care, special education fees, foster care, prisons and policing, damaged property, lost wages.

According to one study, Canadian taxpayers and families shoulder a burden of $5.3 billion each year just for the health care, education and social service needs of people living with FASD. It is the leading cause of developmental and cognitive disabilities in Canada.

It is entirely preventable. If children are assessed and diagnosed early in life, it is also potentially treatable.

[Kevin Lamoureux, Liberal, Winnipeg North, MB]

Mr. Speaker, as usual, I appreciate the caring attitude the member has toward the children of our country.

As for whether the Liberal Party will be supporting the legislation, I would ask her if she could provide further comment on the lost opportunities of not being more aggressive in looking for other ways to enhance employment insurance so it takes into consideration, for example, people who are terminally ill in a home environment, and how that should have been incorporated into the legislation.

[Kirsty Duncan, Liberal, Etobicoke North, ON]

Mr. Speaker, this bill is important. It is about changes to the Labour Code, the Employment Insurance Act and the Income Tax Act, which is an important step. However, we need to be addressing wider issues.

The UN has been clear that children with disabilities are falling through the cracks, so I would like to provide a third example, that being cerebral palsy, which is a group of disorders affecting body movement and muscle coordination due to an insult to the developing brain.

At its most severe, CP results in virtually no muscle control and profoundly affects movement and speech. These effects may cause associated problems such as difficulties in feeding, poor bladder and bowel control, breathing problems and pressure sores. People with CP have a normal life expectancy and their families need real help.

[Anne-Marie Day, NDP, Charlesbourg—Haute-Saint-Charles, QC]

Mr. Speaker, I would like to inform you that I will be sharing my time with the member for Scarborough—Rouge River.

I am pleased to speak today to debate Bill C-44, which proposes changes to the Canada Labour Code and the Employment Insurance Act. I am even more pleased that this government has finally proposed some real solutions that will help improve the living conditions of many families and will ease the burden on other families.

These new measures will finally give a bit of respite to families and will enable workers to take a break and receive employment insurance benefits if their children are seriously ill, disappear or are killed as a result of a crime. In this specific case, support for this bill goes far beyond differing ideologies and partisan politics. It is a matter of helping the families who need help, which should always be at the heart of the concerns and actions of every politician.

When it comes to supporting Canadian families in an economically responsible way, especially when these families are struggling, the NDP is always there to support these measures. However, after having examined the bill we are currently debating, I believe that certain proposals could be slightly amended or improved. I will use my time today to share my thoughts with the government.

First, let us look at what has been proposed. More specifically, Bill C-44 proposes a series of amendments to the Canada Labour Code to increase leave for parents. For example, it would allow parents to extend maternity and parental leave for the weeks during which a child is hospitalized. It would allow parents to extend parental leave by the number of weeks of sick leave taken during the parental leave, as well as during participation in the Canadian Forces Reserves. It would allow for unpaid leave of up to 37 weeks for parents of children with serious illnesses. It would allow unpaid leave for parents of children who are killed as a result of a crime—104 weeks—or who disappear as a result of a crime—52 weeks. Lastly, it would allow parents to extend, by 17 weeks, the unpaid leave period that may be taken as a result of illness and injury, without worrying about losing their job.

The NDP will always be the party that sides with Canadian families. Therefore, we are in favour of what has been proposed by the Conservatives today. It is also important to note that some of these measures, or similar measures, were already presented during previous parliaments in private members' bills from NDP members, who saw some flagrant injustices in the current system.

Before I address the concerns I have regarding this bill, I would also like to commend this initiative for the support it provides to the families of missing and murdered children.The Canadian Police Information Centre reported that, in 2011, 25 kidnappings were committed by strangers and 145 were committed by parents. This is completely unacceptable and I hope this measure will be able to provide some relief.

Another aspect of this bill needs to be discussed at length. Bill C-44 also makes changes to the Employment Insurance Act, which will allow claimants to combine only special benefits. We know that maternity, parental and sick benefits together form a special category of employment insurance benefits, and that the benefits paid out when someone loses their job are considered regular benefits.

In the past, EI claimants were not allowed to combine both kinds of benefits. Bill C-44 creates a new benefit that can be combined with other special benefits in the system, but only in the case of the parents of gravely ill children.

This initiative is, in itself, good news, but I think we need to ask ourselves why the government did not go further in its proposal by offering protection to women who lose their jobs after returning from parental leave.

There is a real legislative black hole in that regard, which is negatively affecting many Canadian families. I was made aware of this problem in recent months after hearing some very sad stories about women who returned to work only to be told that they were being laid off because their position had been eliminated or because the company underwent restructuring.

This terrible situation has happened to many women, including some residents of my riding of Charlesbourg, who feel they have been treated unfairly by a system they have paid into their entire working lives, before taking a break in order to start a family.

Why do the Conservatives not extend coverage to new mothers? It is obvious that the government is missing out on a good opportunity to support mothers who are working hard for fair access to employment insurance.

Why does Bill C-44 only apply to special benefits? Why does it not allow women returning from parental or maternity leave to receive regular benefits if they return to work and discover that they have been laid off or that their job has been eliminated?

The government should answer all these questions. This measure will not cost a lot. This does not happen often, but it has serious consequences for those families affected.

In short, the NDP believes that this bill does not go far enough and does not permit special and regular benefits to be combined.

The NDP will continue to fight for a woman's right to access employment insurance benefits if she loses her job immediately after her parental leave has ended.

Another thing we should discuss is the fact that, in their 2011 platform, the Conservatives promised that funding for this measure would come from general revenues and not employment insurance premiums. From what I understand, the benefits for murdered and missing children will be funded by general revenues and not employment insurance. However, it seems that the Conservatives have ignored their promise to pay benefits to parents of seriously ill children out of general revenues.

This measure would be covered by the employment insurance fund to which employees and employers contribute. This is completely different from what the Conservative's proposed in their platform.

In my opinion, this broken promise raises concerns. It is by far the most costly measure in the bill, and the Conservatives' proposal comes at a time when the employment insurance fund has a cumulative deficit of $9 billion.

We will have to give some thought to how to fund the excellent initiative that this bill proposes. I think that the money should come from the general revenue fund, which is what the Conservatives promised in their election platform.

I think it is also worth mentioning what a shame it is that, despite having introduced this bill, the government has so far avoided giving any thought to the greater problems facing the employment insurance system as a whole.

Currently, less than half of all unemployed Canadians receive employment insurance benefits, even though everyone contributes to the fund. In July 2012, 508,000 Canadians received regular employment insurance benefits. There were 1,377,000 unemployed Canadians during that same month. That means that 870,000 unemployed Canadians did not have access to employment insurance benefits even though they contributed to the fund.

A comprehensive reform of our shared employment insurance plan is therefore long overdue. EI is a social safety net that all workers and employers contribute to, and they have the right to expect support when they are in need at some point in their lives. The NDP will continue to fight for a fair, accessible and effective employment insurance system for unemployed Canadians.

In closing, I would like to reiterate my support for this bill, but I hope that the Conservatives will be open to true dialogue and the constructive exchange of ideas in the interest of refining the proposals made here today so that Canadians can have the best possible system.

[Tarik Brahmi, NDP, Saint-Jean, QC]

Mr. Speaker, my colleague highlighted the fact that the Conservatives promised, in their 2011 platform, not to take part of the money already in the employment insurance fund and transfer it to another benefit, but to take the money from the general fund. They must not dip into the employment insurance fund yet again.

The Conservatives estimate this new benefit, which we support, at $30 million a year. I would like to hear my colleague's comments on that.

Does she think the government intended to keep its promises by using the money of the employees and employers who contributed to this fund?

[Anne-Marie Day, NDP, Charlesbourg—Haute-Saint-Charles, QC]

Mr. Speaker, I thank my colleague for his excellent question. During the last election campaign, the Conservatives promised that the employment insurance fund would be financed out of the general fund and not by the contributions. As the member said, the fund is financed by employers and employees. It must not be used to finance all of the programs that are implemented. There are programs that must be financed by the general fund, and that is the case here.

[Jasbir Sandhu, NDP, Surrey North, BC]

Mr. Speaker, it is important to know that we on this side of the House support these changes to the Employment Insurance Act. They will help Canadian families at a time when they need the benefits the most.

Many people have come to my riding office who have told me they are not getting their benefit in time and cannot get access by phone. There are many cases of people waiting months to receive their first EI benefit cheque, and this from a fund they have paid into and unfortunately have to access after losing their job.

I wonder if my colleague could tell me about her experience in her riding. How are people being affected by these drastic changes to EI and the service cuts that were part of omnibus Bill C-38?

[Anne-Marie Day, NDP, Charlesbourg—Haute-Saint-Charles, QC]

Mr. Speaker, I would like to thank the hon. member for his excellent question. This is unprecedented. Canada is currently experiencing a disastrous situation. No one is answering the phones at Service Canada anymore. There have been so many cuts to staff that sometimes there is only one employee left for an entire region, and that person is wondering how he or she is going to meet the demand. One employee can see nine people over the course of a day. This includes all those who have difficulty filling out their applications, those who have a disability and those who cannot read. We are seeing this more and more in our ridings. Employees will be under the same pressure to respond to the needs of Canadians across the country. It is false to say that everyone is able to use the Internet effectively.

Since I have time, I am going to talk about a woman in my riding. She has a doctorate and is thus extremely intelligent. She has a young daughter under the age of two who has scoliosis. This woman constantly has to leave the labour force and then try to find another job. She does what she can, but this is a black hole for her. She completed a doctorate so that she can teach one day. She wants to work, but she is in the difficult position of having a child that is sick.

I hope that this bill, for which I must congratulate the Conservatives, will be able to meet some of this woman's needs. However, it does not go far enough because every eight months she has to return to the hospital with her child, who has setbacks.