I'm not going to take too long, given your directions. We have so many witnesses, so I'm just going to get my questions out at the beginning and I'll let all of you answer the questions very simply.
Number one is a question I asked our last witnesses, which was, if we're looking at one source that is flexible yet somewhat uniform, as in how we deal with protocol across the board for everything you do, who should handle that? Who should be the one to do that?
Also, we talk about the frustrations, and that interests me. You mentioned your frustrations. What frustrates you the most when dealing with protocol, when dealing with your clients? You take the fine line between what the client wants or what the family wants and of course the rigidity or uniformity across the board in how this type of thing is handled.