I think it originally came from Transport Canada, although one of the questions we've had with our management at DND—and I don't know if this is going to help you—when they were looking at going this way.... Obviously compensation advisors speak to other advisors in other departments and were well aware of the situation that Service Canada was in because of this, and we did ask, “What is the impetus to keep looking into this activity-based model? Have you seen a success story?” And they really could not answer that question.
I don't know whether there was much study done before—although I know that the Ministry of Transport was involved early on. Certainly afterwards we've been hard-pressed to get an answer from our department whether they could show us a successful story in a department where compensation has gone to this activity-based model, and we haven't seen any.