I do not believe we can draw that conclusion. This is an indicator telling us that some areas may require improvement. We suspected that there might be areas requiring improvement. We are using this request for an annual report to target issues. This question was not raised in reports of previous requests. It is because we thought one element should be subject to further exploration that we asked that question. We asked it, we got answers and we are now starting to take action on this matter to bring about an improvement.
On May 31st, 2012. See this statement in context.