When we talk about vexatious complaints, it could be one of the components of it. Someone who is a vexatious complainer is doing it for a purpose. They're not doing it to resolve a particular issue. It's a frivolous complaint that's intended to either harass or cause trouble within the grievance process, to clog up the system. I know that was a concern during my first and second reading, the terminology in regard to vexatious.
I want to expand on this a bit because I think there's been some misinterpretation between the term “vexatious complainant” and a “multiple griever”. A “multiple griever” is someone who can submit multiple grievances or complaints through the process. It does not necessarily mean they're a vexatious complainant. It just means they have multiple grievances that they filed, and each and every one of them could be a legitimate complaint. Again, the vexatious complainant is someone who is doing it wilfully to abuse the system, to cause an undue hardship. They're making a game out of the entire complaint process.