I was very pleased on arrival to find that the transformation and changes the department was proposing were already well in place throughout the department. They didn't live in any one particular office. They were led right from the top by the deputy minister and associate deputy minister, and they lived throughout the organization.
What is most remarkable about the work that has already been done is some of the deliberate and careful planning that has gone into making sure that we continue to focus on delivering services to our vets and families and that we put systems in place that are going to enhance that experience.
Most specifically, quite a lot of work is being done on automation and making sure our networks are up to the task of handling quite a lot of data. We've talked about moving from paper records, and all the people who would be involved in handling paper records and all the storage required for paper records...to moving them to electronic records. It takes some time to make sure you have the rails to run all your freight down and to make sure you have the bandwidth required. We have been working to put all of that in place to allow that to happen.