Thank you very much, Mr. Chairman.
Thank you very much to the witnesses for coming again today.
I'd like to follow up where we just left off, Mr. Butler. We talk about streamlining the processes. We talk about more case managers, more front-line staff. You were just talking about how there are several different layers of appeal for a veteran who, say, was just getting something outfitted in his house and only got approval to get a certain amount done. I've heard from a veteran who got the upstairs approved for a wheelchair lift, but not the downstairs. Those who are dissatisfied obviously have another mechanism to go through.
Have we increased the number of managers or streamlined the process on that secondary tier as well?