With regard to rail freight services in Canada, what is the government and its institutions measuring on a yearly basis in terms of: (a) percentage of rail cars picking up freight on time; (b) percentage of rail cars delivering freight on time; (c) percentage of fulfilled service commitments for the agreed-upon number of rail cars; (d) dollar value of economic damages from delays and service disruptions; (e) dollar value of compensation extended to customers by rail companies; (f) number of complaints received by CN and CP; (g) number of rail freight customers served broken down by industry sectors, including but not limited to (i) agriculture, (ii) logging, (iii) mining, (iv) chemicals, (v) automotive?
In the House of Commons on October 19th, 2012. See this statement in context.