Official Languages committee  Thank you.

Official Languages committee  Like us.

Official Languages committee  Yes, people speak many languages in Switzerland, Austria and Germany, in particular. The reality of these companies is a little different than ours. They hire multilingual employees. As for us, this brings about another problem, because people who speak a language other than Engl

Official Languages committee  With Swiss International Air Lines, it's important to point out that Germans often speak German and English, but not necessarily French.

Official Languages committee  Exactly.

Official Languages committee  Have you personally experienced something like that on one of our flights?

Official Languages committee  I am asking you a question. Have you had a—

Official Languages committee  What I said is that, in Canada, based on the statistics that probably come from the Canadian census, which is now mandatory, 17% of people are bilingual. Those are not my figures. The bilingual people outside Quebec represent 10% of the population. At Air Canada, 50% of people d

Official Languages committee  We just said that we are against all that. We don’t think it’s appropriate. Our suggestion is that an entity with expertise in air transportation make the recommendations.

Official Languages committee  That’s what I just said. We need a system with rules and expectations that reflect the industry. If the service falls short during the flight, recourse may indeed be available, but it should apply to everyone. You can read my comments in our report.

Official Languages committee  We saw the documents from the commissioner last week. We have not had a chance to study the matter with our lawyers between last week and today. We will continue to look at what we can do. As I just said, language standards need to be applied to the entire industry, to all the ai

Official Languages committee  There was no contract with—

Official Languages committee  Mrs. Boucher, we comply with the Official Languages Act. As we just said, bilingualism is not a cut and dried process. In every situation, the process is complicated. The satisfaction rate is 94%. I know that you don’t want to hear it, but let me reiterate: the complaint rate is

Official Languages committee  What I’m saying is that we are against the commissioner's recommendations. We will continue to discuss and work toward achieving a system that works a lot better than the current system.

Official Languages committee  He says that it is an excuse, but it is not an excuse for us. It’s as simple as that.