Canadian Heritage committee  We've heard it before.

Canadian Heritage committee  Mr. Chairman, funeral service has evolved, obviously, to where it is today. Generations before us started with building furniture. A lot of funeral homes were initiated through a need for a casket, so a casket was designed. I won't go back through all the history, but slowly ther

Canadian Heritage committee  I really believe that we need a template—I might call it that—or a guideline. The challenge for families is, what's appropriate and what's the right thing to do here? I hear that a lot in the funeral service. Even though they have their own idea or, as I mentioned before, they

Canadian Heritage committee  Well, it has to come from a central location. At the FSAC level, of course, we'd be glad to assist in any way we can.

Canadian Heritage committee  I think the challenge that the funeral service deals with today is that the client or the family we are dealing with comes in to make arrangements as an open book almost. They're not prepared for the scenario. They're not prepared for this to happen, and the funeral homes can rea

Canadian Heritage committee  To add to that, the challenges are vast for funeral directors today. As Brian has commented, the challenges we face are not just religious beliefs but family conflicts. You have issues within the family that we have to cope with. For example, we have had families that can only—th

Canadian Heritage committee  Thank you, Mr. Chairman. I'm Scott MacLeod. I'm a funeral director in Fredericton, New Brunswick, and I understand, Mr. Chairman, you're from New Brunswick. I'm honoured to be here. With me today is Sue Lasher, who is our vice-president from Calgary, and Brian McGarry, who is o