Mr. Cole, I only have five minutes, so I'm sorry to.... What you're saying is we should be looking at updating some of the protocols we have, especially when we hear from all of you in relation to the problems we're having with nylon flags. So updating our current guides or our current, as I call it, phone book, rather than the rule book...having those updated I think is important, but again, the flexibility for families so that they don't get forgotten at the end of the day I think is truly important.
Mr. Cole, I thank you for all the fantastic work you've been doing in relation to the repatriation ceremonies. My community, and I think any community right across the country, has celebrated the lives of our soldiers who have given so much. It's been fantastic just to be able to be part of it and to see what you've done. So I tip my hat to you, and I'm sure on behalf of all of us we say thanks for that.
Jumping to you, Mr. Head, can you reiterate some of the differences you see between custom and protocol? Can you give an example of how you would see a protocol and a custom, and what shouldn't we be differentiating?