That said, in a hotel, you have banquet managers, sales managers, and sales teams, and we generate revenue by asking if you would like to have a meal served. You say, “Oh, very good, thank you very much.” We ask if you would like to have entertainment, which we can arrange. You say, “Very good, thank you very much.”
For example, let's say you have a podium. You say that you have with you a federal member of Parliament or a provincial MPP or MNA, or whatever, and you ask where you put the flags. We'll tell you where to put the flags and in what order. We have all of that.
But what I will go back to is that we have people in place who are paid to upsell. Again, it sounds very unCanadian, Mr. Chairman, but we have people in place to walk you through everything you need to do. Now, if you want to do something very untoward.... As I said before, so long as it's legal and moral, we'll do it for you. We have people in place.
I would tell the committee that if you're looking for protocols in a hotel, we can help you with all these various steps. For this submission today, I just put down a whole bunch of things that we do, but we'll help you walk through that.
But I want to reinforce that one of the things we would do first if it were something for the state would be to ask whoever is organizing if they have talked to Heritage Canada. If it's a funeral, the very first thing the hotel person would ask is, “Who is arranging the funeral?” Then they would say, “Let's speak with Mr. McGarry, Mr. MacLeod, or Ms. Lasher...”. We aren't funeral directors. We will go out to wherever the expertise is.
But within the hotel itself, Mr. Hillyer, we can walk people through each and every step of the way.