In the service fees act, the consultation aspect is covered, in a way, via the regulatory process. That's our assessment. However, there are some areas that are a bit problematic from IRCC's perspective in terms of the unique nature of our clientele. It's more related to the fact that in the service fees act there are penalties when service standards are not met. We would need to remit a certain portion of the fees that were paid directly to the applicants. Our applicants are across the world. We have some service standards, but due to the fact that we have some security aspects when we do processing, and also the fact that we have to deal with many different partners when we process applications, it can limit our ability to consistently meet service standards. We want to have flexibility on that.
There's also the fact that some areas of our business are not controlled. The intake is not controlled. We don't necessarily control the number of applications we will be receiving. Service standards are an indication for clients, but if we're not able to meet the service standard in certain circumstances where application intake is really high, we want to have that flexibility.
More importantly, the inflation factor that's included in the service fees act is a good way to manage fees. However, some of our clientele are more vulnerable. We want to have the flexibility to decide if we want to increase fees or not, and not necessarily have that systematic inflation factor included in our fees. It's really to have a bit more flexibility due to our clientele, who are unique in nature, and our operational reality.