Thank you for your question.
Frankly, it's a very difficult issue that we will not be resolving quickly.
To be honest, this is a very complex file. While we are seeing progress, it is taking time, and it is costing money. In a number of different areas, we are focusing our efforts to ensure that our whole-of-government approach yields tangible, long-term results. This is not just a matter of a software program that isn't functioning. This is a massive business transformation initiative that was not properly scoped or implemented, and we're having to go back to fix things that never should have needed fixing in the first place.
As we work on a more robust governance model, which includes an integrated team, a committee of deputy ministers, and a working group of ministers chaired by the Hon. Ralph Goodale, we are also looking at technological fixes and better integrating our HR systems with the pay system. We are also investing money in hiring people.
At the same time, we recognize—and this is one of the things I've been quite focused on over the past seven months that I've been in this role—the need for supporting employees. Because there is no quick fix, we need to ensure that our public servants get the support they need. This includes access to an emergency salary and access to funds to have assistance in filing their taxes. This also includes better support through our call centre.
As I said in my opening remarks, we'll have 100 more people in our call centre within the next four to six weeks. These call centre employees, who will now be public servants, will have access to individuals' files in a way that they previously did not.
Before, an employee could call the centre and would basically get a ticket and register that they had a question. The call centre employees didn't have access to that person's file. Now they will, and this will make a massive difference in terms of supporting and helping public servants get the answers that they need.
As I said, we are investing significant dollars in fixing—well, I'd probably say stabilizing—Phoenix, and of course we are looking at a longer-term solution that is not Phoenix. As we move forward, my laser focus, as I've come to say, has been on stabilizing the system, ensuring that our 305,000 public servants are paid accurately and on time every two weeks, and that a parallel process is begun to see what the next generation pay service looks like for the Government of Canada. That will take some time. In the meantime, we have to pay people every two weeks.