Evidence of meeting #178 for Government Operations and Estimates in the 42nd Parliament, 1st Session. (The original version is on Parliament’s site, as are the minutes.) The winning word was information.

A video is available from Parliament.

On the agenda

MPs speaking

Also speaking

Bill Matthews  Deputy Minister, Public Services and Procurement Canada, Department of Public Works and Government Services
Paul Glover  President, Shared Services Canada
Les Linklater  Associate Deputy Minister, Human Resources-to-Pay Stabilization, Department of Public Works and Government Services
Glenn Purves  Assistant Secretary, Expenditure Management Sector, Treasury Board Secretariat
Peter Wallace  Secretary of the Treasury Board of Canada, Treasury Board Secretariat

6 p.m.

NDP

Daniel Blaikie NDP Elmwood—Transcona, MB

Is it five minutes? Okay.

My questions are about changes to the presentation of the estimates. In particular, I appreciate that at the very least now, department-specific items are going to go to the appropriate committee for study.

However, as I have said throughout this process, that doesn't mean a lot of people can get answers to the questions they want to ask. I think parliamentarians want to be able to ask good and detailed questions about particularly new program approvals, so that applies especially to new budget items.

I think the PBO concurs in that analysis, in terms of it being good that these particular committees are now going to have to look at those votes. It says specifically that, “While these are important improvements to the process, it does not address the issue of parliamentarians voting on items which have yet to be scrutinized or refined by the Treasury Board.”

Further, if you look at GCpedia, which is a place where civil servants can go to get answers to questions they might have related to their work, there is a question: “I don't recognize some of the budget measures. How do I have them removed from my main estimates?” The response on GCpedia is, “TBS worked with the Department of Finance to identify the spending measures that require appropriations.” It goes on, in question 4: “I don't agree with some of the amounts and descriptions of the Budget measures. How do I have them revised in my Main Estimates?” The answer is, “Amounts cannot be adjusted.”

Presumably, those departmental officials are going to be reporting to committees and having to answer questions. Clearly, there's a bit of concern.

Another question that was asked, question 7, read: “Most of my organization's Budget measures have not yet been approved by Treasury Board. What can I say about those measures at a committee appearance?” The answer is, “Give brief, high-level responses.... Avoid referring to policy questions or program design issues that have yet to be discussed in Cabinet or Treasury Board.” As a parliamentarian who is going to be approving funding for these new programs, one of the major issues, as recognized by the Parliamentary Budget Office, is....

In the old system, for all its faults—and it was not a perfect system—by the time that parliamentarians were being asked to approve funding, departments had done their homework. They knew what the program was. It had gone through the detailed and rigorous costing process at Treasury Board. Parliamentarians could ask questions about the program, and the answers at least existed in principle. Even if parliamentarians might not have been able to get a straight answer about the program from the minister or departmental official, at least we knew that the answer was there. If you maybe put the question the right way, you might be able to unearth something, or if you filed the right kind of request, either an Order Paper question or an access to information request, you might get the answer.

The changes to this year's estimates notwithstanding, we're in a position where we've moved from a system where detailed answers about what the government intended to do with the money existed, to a system where those answers do not exist. In fact, civil servants are asking the question, “If I don't know where this money came from or how it ended up in my budget, can I get it out of there?” The answer is, “No.” Then a further question, “What kind of answer do I give?” And the answer is, “Well, just stick to the high-level stuff, because we know you don't have it figured out. You may not have even known that it was going to be in your departmental estimates.”

How, as a parliamentarian, am I supposed to have confidence in the revised estimates process when I know that the departments appearing before my committee don't actually know how they're going to be spending the money they're asking me to approve? Why should we accept that?

Treasury Board also has an oversight function. If departments came to Treasury Board and said, “We don't yet know how we're going to spend the money. We don't know how many FTEs we're going to need. We don't know where we're going to house the space. We don't know how much of the program money is going to be used for direct transfers to Canadians, because they fall into a certain category. We've got a ballpark idea of what we kind of want to do. We think this is a pretty good number, and when Treasury Board approves the money, we'll tell you later what we did with it. We'll write you a report and send it your way. Then, if you have questions, the money will be out the door. It's already spent. There's nobody to go back on that. But you'll know how it was spent, because once we spend it, we'll know how we were going to spend it.”

Surely you wouldn't accept that standard at Treasury Board. Why do you think parliamentarians should accept a lesser definition of oversight?

6:05 p.m.

Conservative

The Chair Conservative Tom Lukiwski

On that note, as I always advise members of the committee when they're asking questions of witnesses, the five-minute allocation of time is for both the question and the answer.

6:05 p.m.

NDP

Daniel Blaikie NDP Elmwood—Transcona, MB

I would be happy to get it in writing.

6:05 p.m.

Conservative

The Chair Conservative Tom Lukiwski

We will ask, as I always do...since we have completely no time left in that five-minute intervention.

I think you have a good, strong sense of what Mr. Blaikie was asking. We would ask you as departmental officials to please respond to that as quickly as possible, in writing, through our clerk for the benefit of our committee.

Now we'll go on to our next intervention.

Mr. Jowhari, you have five minutes, please.

6:05 p.m.

Liberal

Majid Jowhari Liberal Richmond Hill, ON

Minister, welcome, and welcome to the departmental officials.

Minister, I want to go to the topic that was quite a hot debate in the previous sessions we had with Minister Qualtrough. I want to talk about the next-generation HR and pay system. In budget 2018 TBS requested about $16 million. In 2019 you're requesting about $25 million. Can you give us an update on where we are in the process of coming up with the next generation system? How was the $16 million spent, and how do you plan to spend the $25 million? Thank you.

6:05 p.m.

Liberal

Joyce Murray Liberal Vancouver Quadra, BC

I'll start by saying that we have a very unfortunate situation with the Phoenix pay system. My empathy is with everyone who has been affected by that. We're working very hard to negotiate damages compensation for our public servants, who are the best in the world.

The next-generation pay system comes out of our commitment to replace the Phoenix system, which is just not fit for its purpose, so it's been a very different way of moving forward. I will ask the officials to talk about exactly how the money is being expended. I can say, though, about the methodology we're using, that the process of investigating how to replace the Phoenix pay system is one that is really focused on the user. In other words, the people whose work will be paid through the system are involved in the consultations. We've had consultations right across the country. We've involved other pay experts. We're doing this in a staged approach so that we can test out and pilot particular potential “software as a service” solutions to pay.

It's a very different approach from deciding, as the previous government did, that they wanted to cut spending and wanted to reduce the number of civil servants, and therefore would launch a pay system that wasn't suitable or ready. We're doing it differently.

As to how the money is being spent, I'll ask....

6:10 p.m.

Secretary of the Treasury Board of Canada, Treasury Board Secretariat

Peter Wallace

The allocations for the next generation are for up to $16 million over two years. We're working our way through the balance of that funding. At this point, we have not required additional or extra funds to be expended on the next-generation project.

As the minister indicated, the next-generation project starts from a fundamentally different place. We are exploring the potential for “software as a service” solutions to allow us to use essentially boilerplate or built-in, already proven software generally available from the private sector and to apply that into the context of the Government of Canada. In so doing, we are very conscious of the lessons learned from the Phoenix challenges, and particularly from the Auditor General's report, and noting that this is not just about software selection but about the application of that software into a very different system. We will make sure there are pilot projects and a variety of other things. There are critical differences, including a focus on user experience but also a focus on making sure we have an opportunity for thorough and rigorous pilot projects before we attempt to roll out a software solution.

6:10 p.m.

Liberal

Majid Jowhari Liberal Richmond Hill, ON

Would you say that the majority of the $16 million is being spent on consultation and looking at different options?

6:10 p.m.

Secretary of the Treasury Board of Canada, Treasury Board Secretariat

Peter Wallace

That is correct. The majority of the $16 million that is being spent up to this point has been spent working our way through an initial exploration process to determine the types of software vendors who would be available to meet our needs. It will be both a needs definition process and a process in which we essentially challenge software vendors in a gated process to demonstrate that they are able to meet the needs of the Government of Canada. Those needs relate to not only a pay module but also a full HR-to-pay continuum.

So it will be a broader software challenge than Phoenix. We've asked a number of vendors to work their way through that process, and have had good co-operation so far from the public service, the private sector vendors, bargaining agents and others as well.

6:10 p.m.

Liberal

Majid Jowhari Liberal Richmond Hill, ON

I have about 15 seconds. I'll yield that to the chair.

6:10 p.m.

Conservative

The Chair Conservative Tom Lukiwski

Thank you very much.

Mr. Nicholson, you're up for five minutes, please.

6:10 p.m.

Conservative

Rob Nicholson Conservative Niagara Falls, ON

Congratulations, Minister, on your new appointment here. It's not easy because of all the different aspects of it. It's huge, and certainly it's a large responsibility.

I want to get back to one of the questions raised by my colleague Mr. McCauley.

The background to this is that, during the Victoria Day week, I met with a man, a public servant. He told me that he was a veteran. He had been in the armed forces for about nine or 10 years, I think he said, and he's now been in the public service for a couple of years.

He told me that he now doesn't get credit for the nine or 10 years he was in the military, and it makes a difference. Your responsibility, or the responsibility of the government, is everything from pay equity to making sure we know where the money is getting spent.

He said he's not given credit for that, and it makes a difference to him. If he has seniority in the public service, let's say 10 years or 15 years, he might get an extra week's vacation. There are benefits.

I wasn't quite aware of this decision. Apparently, as I've been told since, Treasury Board approved it. You've probably approved a lot of things, and this is just one component of it, but we want to do what we can. Everybody talks about doing what we can to support the people in our military and our veterans. We can get into criticisms as to who did what, when, and all of that kind of thing, but it seems to me that this is something important and that we should do what we can to support those members of our military who have retired and go into the public service.

I'm hoping that you will have a look at this. Again, I think you would probably get unanimous consent among all political parties if this were reversed and we said, “Yes, okay, if you've served in Canada's military, yes, that should be credited towards your public service”. We could spend all our time criticizing each other, but I think you would agree. I bet if I canvassed people around the table, they would say, “Yes, if you've served in the military, you should be credited, and you should get this benefit”.

I think, Mr. Purves, you said you were going to be looking into this, or maybe you've gotten some notes on it. Again, this kind of stuck in my head when I met with somebody about this. First of all, when he said this, I said, “No, no, we want to accommodate our military people. We want to give them credit for that”, but there is a challenge here, and so I'd like to hear your thoughts on that.

6:15 p.m.

Liberal

Joyce Murray Liberal Vancouver Quadra, BC

Thank you for your kind remarks about my appointment, Mr. Nicholson.

Also, I want to say that I completely share your view that we want to do everything we can to support the men and women in uniform, those who have left our Canadian Armed Forces and are veterans.

The matter that you're referring to is subject to negotiation. It's a negotiated decision between bargaining agents representing the people in question and the former military. The Public Service Commission is the place that would be leading that negotiation and would be the organization that could answer your question as to that negotiation.

6:15 p.m.

Secretary of the Treasury Board of Canada, Treasury Board Secretariat

Peter Wallace

Having said that, we will communicate with the Public Service Commission to make sure they are aware of the sensitivity. If we can provide appropriate information to this committee, as my colleague Mr. Purves suggested, we will absolutely undertake to do so.

6:15 p.m.

Conservative

Rob Nicholson Conservative Niagara Falls, ON

I appreciate that. As I say, I don't see any downside to this. If it's the union that's negotiating this, and the government and the Canadian people want to support these things, it's not contentious in that sense.

6:15 p.m.

Secretary of the Treasury Board of Canada, Treasury Board Secretariat

Peter Wallace

I couldn't agree more. The reason we were unable to answer the earlier question fully is that this is an area where we are not seized with the details. Because of that, we can only take the question as notice and come back, but we obviously take the question seriously. In the interim, since the initial question was asked, we've received a note that this is something from another department, the Public Service Commission, but we will undertake to review that and make the Public Service Commission aware of the concerns of this committee. If we are in a position to provide you with appropriate information, we will absolutely do so, and we'll follow up on the question.

We absolutely agree with the policy intent behind the question by both member McCauley and you, sir.

6:15 p.m.

Conservative

The Chair Conservative Tom Lukiwski

If I may make an extraneous comment on that without going into a high level of detail, as I'm sure you're aware, Minister, this committee has been studying the hiring of veterans in the public service. It's been an excellent study so far. I won't get into detail because those discussions have been held primarily in camera, although some of them have been in public. We will be coming out with a report to be tabled in Parliament—hopefully before we rise for the summer—which will contain a number of recommendations.

I won't go into those recommendations because of some of the confidentiality in our discussions, but I would encourage you, Minister, and your government to take a really hard look at our report when it is tabled. I would suggest to you that there would be full unanimity around this table if the government enacted and approved many of the recommendations contained in that report.

With that, we'll go to Mr. Drouin for five minutes, please.

6:15 p.m.

Liberal

Francis Drouin Liberal Glengarry—Prescott—Russell, ON

Thank you, Mr. Chair. I know the minister looks forward to reading that report. Hopefully, Tom, we will work with you to ensure that you can present that report to Parliament in time.

6:15 p.m.

Conservative

The Chair Conservative Tom Lukiwski

You will never be invisible to me, Francis.

6:15 p.m.

Some hon. members

Oh, oh!

6:15 p.m.

Liberal

Francis Drouin Liberal Glengarry—Prescott—Russell, ON

I would expect no less.

Minister, you and your predecessor and your department and have pushed a digital government strategy. I'm wondering if you could give our committee an update.

At the same time, I know there was an open government partnership international summit last week. I was hoping you could provide some context into what the objectives and outcomes of that conference were.

6:20 p.m.

Liberal

Joyce Murray Liberal Vancouver Quadra, BC

That is a very important part of my mandate. Digital is about improving services to Canadian citizens. That's the bottom line. We're part of what was the D9—there may be more digital countries that have banded together, but there were nine the last time I heard—to share information, best practices and new ideas as to how to move forward to improve services to citizens.

The Open Government Partnership is almost a parallel initiative. It is a group of over 80 countries that have signed on to a partnership to improve and increase citizens' access to their government. Why is that important? It's important because by having access to government data, people can use the data to solve problems, to create apps or businesses and serve and grow the economy. By having government be open to citizens, they can be involved in decision-making. They can be consulted, so that better decisions get made.

When governments are more open and provide their data openly and consult, there is a stronger level of trust between citizens and their government. For some countries in this partnership, it has been a means of reducing corruption. Once the data is out there, then people can press their government to actually flow the funds that were supposed to have flowed to a particular initiative. One example that came up was a maternal health clinic. It's a very powerful tool for trust and for having better decisions made and having superior outcomes in the government's delivery of services.

Lastly, trust is about strengthening democracy as well. As the digital world gets much more sophisticated, that's a good thing, but at the same time we're seeing that it can be exploited or abused for negative purposes that divide people and create opportunities that undermine democracy. Open government is also about addressing that and finding ways to strengthen democracies and innoculate against the kinds of attacks on democracies that we've been seeing and that have used digital as a way to do it.

6:20 p.m.

Liberal

Francis Drouin Liberal Glengarry—Prescott—Russell, ON

Just on a personal basis, I want to congratulate you for your new role, although you have been in your new role for quite some time now. I certainly miss you not being here anymore, but I'm getting used to Mr. Fergus now.

We've often talked about digital government and aspiring to what Estonia has done with its citizens, for example. I know that in Estonia, I think citizens get a notice on their cellphones—or they can pick which device to receive it on—when governments are sharing information about them. Is that something Canada can aspire to in the future? I know we're a lot more complex than the Estonian government, but do you think that's a vision we could aspire to?

6:20 p.m.

Conservative

The Chair Conservative Tom Lukiwski

Hopefully it will be an aspirational comment of about 20 seconds in length.

6:20 p.m.

Liberal

Joyce Murray Liberal Vancouver Quadra, BC

Absolutely, but in the Canadian way, because we have a federation and provinces and territories.... There is already work being done with a trial province to coordinate some digital identification with the province's digital identification.

Yes, we want to move forward on that. We're going to do it very carefully and hand in hand with our provincial partners.