As someone who works on the front lines and has members who work on the front lines in the postal service, can you provide us with some examples where Canada Post has eroded its service levels? Service to customers in all the businesses that I've been involved with is king. You really want to prevent churn and prevent people from leaving your products. It seems that, over the past number of years, there have been a lot of disruptions that have encouraged people, perhaps not unnecessarily but certainly more rapidly, to drop their letter mail service or move to couriers.
Could you talk about some of the service disruptions that you've seen or ways in which the corporation has not a client-first agenda?