Even a small increase to the base costs of sending parcels and letter mail would have an impact on a lot of the people I'm speaking for. If someone's earnings for a year might only be a couple of thousand dollars, paying even $12 instead of $10 to send something really starts to add up. It makes it more of an expensive hobby than a business.
I think if there were more communication as to the changes in service, that could help, because we could then communicate that to our customers. But if we feel that we're not supposed to notice any changes in service, and these still happen, and we as business people have to be accountable for these but don't realize that....
So just communicating any changes in delivery would be helpful.