Evidence of meeting #82 for Government Operations and Estimates in the 42nd Parliament, 1st Session. (The original version is on Parliament’s site, as are the minutes.) The winning word was commissioner.

A recording is available from Parliament.

On the agenda

MPs speaking

Also speaking

Brian Radford  General Counsel, Office of the Public Sector Integrity Commissioner of Canada
Raynald Lampron  Director of Operations, Office of the Public Sector Integrity Commissioner of Canada
Clerk of the Committee  Mr. Philippe Grenier-Michaud

8:45 a.m.

Conservative

The Chair Conservative Tom Lukiwski

Colleagues, I think we'll start if we can. We're just a couple of minutes past our scheduled start time.

As you know, we have officials from the Office of the Public Sector Integrity Commissioner of Canada with us to provide us with a technical briefing.

We will conclude this portion of this morning's meeting at 10:15. We'll suspend for a couple of minutes and then go in camera, at which time we'll start talking about the outline and the drafting for the report on the whistle-blower protection act study that we've been seized with for the last several weeks.

Now, in terms of what we're going to be doing today, I believe everyone has copies of the deck in front of them.

My understanding—and Mr. Radford can perhaps correct me if I'm wrong—is that we don't have any visual presentations. We'll be going off paper copy only.

As the presentation ensues, if any of you has questions, please, standard procedure, raise your hand. I will identify you and interrupt the presenter, and the question can be asked at that time. I think that would probably be more effective than waiting until the end of the presentation, and hopefully, that won't be too cumbersome for our presenters.

With those brief words of opening and introduction, Mr. Radford, and Mr. Lampron, thank you once again for appearing. The floor is yours.

8:45 a.m.

Brian Radford General Counsel, Office of the Public Sector Integrity Commissioner of Canada

Thank you very much, Mr. Chair. It is our pleasure and an honour to be here this morning.

Thank you for accepting a technical briefing from our office. I am accompanied by Mr. Lampron, our director of operations. He oversees the admissibility analysis process as well as the investigations for disclosures and reprisal complaints. Mr. Lampron has over 20 years of experience as a military officer in the military police, he's been a senior investigator of the Conflict of Interest and Ethics Commissioner's office, and at NRCan, as well as the Bank of Canada.

As you have indicated, Mr. Chair, our presentation this morning is of a more technical nature. We welcome questions, of course. You do have a deck before you that is quite detailed. I don't intend to read every page of the deck. I'd rather speak to some key points. I think this is also an opportunity to speak to issues that have arisen before this committee and maybe bring you to specific provisions of the act that might address some of those issues that you've heard about from witnesses.

If we turn to pages 3 and 4 of the act, we will start with a bit of a historical perspective. The Public Servants Disclosure Protection Act that came into force on April 15, 2007, ultimately was the final version of the PSDPA but it was not the only version. There was an earlier bill that received royal assent in November 2005, yet it was never proclaimed into force at that time. There was an election and the PSDPA was subsequently amended by the Federal Accountability Act. The result is the act that we have before us today.

If you'll permit me, I'll speak of a few differences between the 2005 and 2007 versions, and the reason I'm doing that is that I believe it may help in your deliberations, especially on the issue of, for example, direct access to a tribunal, to the tribunal, or to another adjudicative body in matters of reprisal complaints.

One of the key distinctions or differences between the 2005 and and 2007 versions is that in 2005 reprisal complainants could access directly, at the time, the Public Service Labour Relations Board, if they were public servants, or the Canada Industrial Relations Board, if they were employees of crown corporations.

As you can see, there is a dramatic difference between the 2005 and 2007 versions. The 2007 version, our act, requires complaints be made to the commissioner's office, but the commissioner must decide within 15 calendar days whether to investigate a reprisal complaint, and then there must be an investigation. The law, the courts, inform us that investigations must be as thorough, neutral, and fair as possible, and as you can imagine those take a little bit of time. There must be an opportunity to comment on preliminary findings, etc.

There are advantages and disadvantages between direct access—whether it's to the current tribunal or another body—and an investigation. Without an investigation, the adjudicative body, the tribunal, would have presumably been seized with some 250 complaints, not all of which necessarily fall within the definition of a reprisal, not all of which necessarily fit within the jurisdiction of the act. The commissioner's office does an important screening function.

The commissioner's investigation does uncover evidence that all of the parties can use, in particular the complainant. The commissioner's office interviews witnesses, obtains documentary evidence, and that evidence forms part of the record before the tribunal.

In a sense, the complainant is not necessarily alone and facing their employer before the tribunal under the current regime. The commissioner is an independent party representing the public interest before the tribunal; however, as you can imagine, there are some cases where, if we believe that a reprisal has occurred, the interests of the complainant may align themselves with the public interest in denouncing and addressing reprisals.

That said, clearly, a two-tier regime with an investigation followed by a full tribunal hearing takes much longer. Also, in a sense, it does preclude complainants from having control over their complaint. Their complaints are submitted to us and we must investigate. We must fulfill our statutory duty to investigate. Accordingly, only a small number of complaints end up before the tribunal.

The 2007 regime, as highlighted on page 3 of your deck, created two very distinct regimes.

We investigate disclosures of wrongdoing, and we have filed 13 case reports before Parliament on such wrongdoing. Of the 13 Federal Court and Federal Court of Appeal decisions that have dealt with PSIC's decisions—judicial reviews—we have never had a disclosure of wrongdoing, either in an investigation or in an inadmissibility analysis decision made by the commissioner, overturned.

We have had four decisions of the commissioner overturned by either the Federal Court or the Federal Court of Appeal, but they have all been in reprisals. I say this because, clearly and admittedly, reprisals are difficult. They are a personal recourse belonging to a person. We are tasked with investigating that person's claim that they suffered reprisals, but we must remember that it is their situation. It is their life that is affected. Currently, the act imposes on the commissioner an important screening function. The results, as we know, are few reprisal complaints before the tribunal.

That said, cases before the courts—the four decisions of the courts that have overturned decisions of the commissioner—have greatly assisted us and informed the commissioner in our work.

In 2014, the Federal Court of Appeal indicated that we must look at reprisal complaints from the perspective of “plain and obvious”. A reprisal complaint must be investigated unless it is plain and obvious that it doesn't fall within our jurisdiction: that it doesn't meet the definition at all of a protected disclosure, that no protected disclosure has been made, or that the person is not part of the federal public sector, for example.

The recent case of Ms. Therrien further informs our decision-making process. There is a restriction under subsection 19.3(2) of the act—and my colleague will speak about that a little later—which specifically reads that the commissioner cannot deal with a reprisal complaint if its “subject-matter” is being dealt with by another body or person acting under another act of Parliament or a collective agreement.

For us, until the Federal Court of Appeal decision of January, “subject-matter” meant, for example, that if it is a termination of employment, are you contesting the termination of employment by way of a grievance? Are you contesting your suspension by way of another process before another body or by way of a grievance? The Federal Court of Appeal instructs us in the case of Ms. Therrien that “subject-matter” includes the merits of the complaint. This is new. This is new law, and we will, of course, follow the Federal Court of Appeal decision in this matter.

All of this is to say that reprisal complaints fall within a fairly complex regime where people exercise a right.

It is a remedial statute. It must be given broad, liberal interpretation in order to bring it to life. The screening function has its advantages and disadvantages. That is my bottom line. It is interesting that in 2005 the version of the act that received royal assent did not call for commissioner's investigations.

There are other important distinctions as well in the 2005 regime. In 2005 the commissioner could investigate reprisals as wrongdoings. A person could exercise their recourse, and at the same time, the commissioner could investigate a reprisal as a matter of wrongdoing. It strikes me that it might be a little difficult to achieve; nonetheless, that's what the 2005 PSDPA called for.

There was at the time no specialized tribunal for reprisals. As you know, we now have a specialized tribunal comprised of Federal Court judges and superior court judges. They are convened only when a case is referred to the tribunal.

In 2005 public servants were expected to first exhaust internal avenues before making a protected disclosure. They had to either go to their senior officer or a supervisor, or they had to satisfy PSIC that the matter was not appropriate to be dealt with internally, or that it had been reported internally and they were not satisfied with the results. Having exhausted the internal avenue, they could then go to PSIC. Frankly, we believe the current version offers far greater protection.

We will get to the definition of what a protected disclosure is because that is fundamental.

While the reprisal regime and the disclosure regime are quite distinct, where they align themselves is that all persons who have made a protected disclosure are protected, whether or not their wrongdoing is founded, whether or not their claim of wrongdoing even has merit. It is the act of coming forward, speaking truth to power, either under this act or under other procedures, that affords them protection. The ability to go directly to PSIC with the wrongdoing, I think, is an important one.

At the time in 2005, there was no opportunity for case reports on founded wrongdoing to go to Parliament. The commissioner reported to the chief executives. There was, of course, the annual report. There was, of course, the opportunity for special reports to Parliament, but there was not this automatic case report to Parliament.

There was no access to funding for legal advice. Currently under the act, under subsection 25.1, all persons who are involved in proceedings under the act—disclosures or reprisal complaints—are eligible to receive $1,500 or $3,000. One of the recommendations of the commissioner is to give us flexibility in those amounts.

These are really intended as introductory comments, but I think they are nonetheless important as we look at this legislation to understand these two distinct regimes.

In a judicial review involving the Attorney General for the Royal Canadian Mounted Police, versus PSIC, where the RCMP contested the findings of our disclosure investigation and our finding of wrongdoing, Madam Justice Elliott, in upholding the decision of the commissioner, wrote that the public interest importance of the act means that the act is there to address:

...wrongdoings of an order of magnitude that could shake public confidence if not reported and corrected. When the Commissioner is “dealing with” an allegation of wrongdoing, it is something that, if proven, involves a serious threat to the integrity of the public service.

We believe that the 13 case reports on wrongdoing that we've filed represent such serious issues. Admittedly, dealing with reprisal complaints has proven a little more difficult for us.

You have heard from the Treasury Board that chief executives have very important responsibilities under this act, and that is part of the culture shift that is also needed. There is a genuine fear of reprisal, and understandably so. To jeopardize one's career is daunting.

Chief executives and Treasury Board have important responsibilities, and we have important responsibilities to raise awareness about this act. Section 4 of the act specifically calls on Treasury Board to raise awareness about the act. Sections 10 and 11 of the act speak of the important responsibilities of chief executives to ensure confidentiality and to establish a disclosure regime within their department.

On this note, especially on confidentiality, my colleague Mr. Lampron will address confidentiality measures in the act.

9 a.m.

Raynald Lampron Director of Operations, Office of the Public Sector Integrity Commissioner of Canada

Thank you.

One of the most important aspects of the act is confidentiality and in support of confidentiality the act contains several obligations. One of them that falls on the commissioner and the chief executive is to protect the identity of persons involved in the disclosure process. That includes the discloser, witnesses, the alleged wrongdoer or wrongdoers. That is found in sections 11, 22, and 44.

It also demands that chief executives establish procedures to ensure the confidentiality of information collected in relation to disclosure. One of our case reports, the case report on the Canada School of Public Service from November 2013, is an example where a chief executive failed to ensure confidentiality. This was reported to us. We acted on it, investigated, and the commissioner made the finding. It is very important to us so that people can come forward knowing they have a measure of protection and that protection starts with their confidentiality. When we speak with witnesses we do everything in our power to ensure that these witnesses' confidentiality is maintained.

As such, when my investigators go on the road or do investigations and meet witnesses, we do it on neutral ground. Although the act says that we can request having facilities provided to us within the establishment where we do investigations, we choose not to do that in order to ensure that the persons we meet are not seen rotating in an office in a facility where it would not take very long for people to figure out what was happening.

When we meet witnesses we show a great deal of flexibility as to the timing, the alleged wrongdoer, or the complainant or discloser. As such, if they prefer that we meet after hours, we will do that so they do not miss time at work, or we'll arrange with them for the time that is most convenient. That is the way we also support confidentiality.

Of great importance as well, there are exclusions under the Privacy Act, the Access to Information Act, as well as the Personal Information and Electronic Documents Act, which provide us with the ability not to disclose the information under any of these acts if a request is made pertaining to the matters that we have under investigation. If we receive a request for access to information, a Privacy Act request, no documents pertaining to the investigation will be released. That is an important clause to us. It allows the organization to protect identity, and if an investigation reveals that there has been no wrongdoing, the information has been protected.

9:05 a.m.

General Counsel, Office of the Public Sector Integrity Commissioner of Canada

Brian Radford

In regard to these exemptions under the Privacy Act, the Access to Information Act, and the Personal Information Protection and Electronic Documents Act, you will recall that Commissioner Friday is recommending some amendments to strengthen those exemptions. These are recommendations five and six in his document that was presented at the time of his first appearance before this committee.

We will examine in the next few minutes the definition of “wrongdoing”. In our view, the definition of wrongdoing is broad, and has given us all of the flexibility needed to investigate fully the matters that are brought to our attention. Over the years, in the first 10 years of our existence, we also developed some criteria and some factors that assist us in applying some of these definitions that the act does not necessarily define.

At page 8, you have the exact definition of wrongdoing as it is found in section 8 of the act:

This Act applies in respect of the following wrongdoings in or relating to the public sector:

The first one is pretty obvious. It applies to a contravention of any act of Parliament or of a province or any regulations. It also applies to the misuse of public funds or public assets, or in gross mismanagement in the federal public sector. It applies as well to an act or omission that creates a substantial and specific danger to the life, health, and safety of persons; to a serious breach of a code of conduct; and to knowingly directing or counselling a person to commit wrongdoing.

It is also important to note that section 9 of the act specifically calls for possible disciplinary measures, up to and including termination of employment, for people who commit wrongdoing. On this, however, it is important to note that the commissioner is not responsible for that. We make recommendations, and some of the commissioner's recommendations have included “consider” investigating or “consider” disciplining for this particular situation or person.

That being said, chief executives, under the Financial Administration Act, have the responsibility to impose discipline on their employees. An investigation by the commissioner does not automatically result in disciplinary measures. However, we can make that recommendation.

On this note of discipline, you have been given a document in your kit, I believe entitled “Summary of Case Reports of findings of wrongdoing by the Public Sector Integrity Commissioner”. It's in the stats document.

9:05 a.m.

Liberal

Nick Whalen Liberal St. John's East, NL

Mr. Chair, can I ask where that is?

9:05 a.m.

Conservative

The Chair Conservative Tom Lukiwski

It is entitled “Review of the PSDPA Technical Briefing – supporting data and operational statistics”.

9:05 a.m.

The Clerk of the Committee Mr. Philippe Grenier-Michaud

Yes. It's page 7 of that document.

9:10 a.m.

General Counsel, Office of the Public Sector Integrity Commissioner of Canada

Brian Radford

I'm sorry for the confusion with the documents.

I just want to speak a little bit about these aspects of wrongdoing. When I joined PSIC, when it was created in 2007, I really expected to see a lot of allegations of misuse of public funds or assets.

In fact, if you turn to page 4 of the statistics, we have a breakdown of percentages. You will see, under “Breakdown of disclosure of wrongdoing allegations”, that 20% of cases involve gross mismanagement, 24% a serious breach of a code of conduct, 17% a contravention of an act or a regulation, and 14% misuse of public funds or assets.

Especially since the public sector code of values and ethics came into effect in 2012.... There was a bit of a delay at the beginning. When the act was introduced in 2007, we didn't have the code of values and ethics, not until 2012. Since 2012 we've seen certainly a surge in allegations of serious breaches of codes of conduct. It can be an internal code of conduct or the more broad public sector values and ethics code.

9:10 a.m.

Conservative

The Chair Conservative Tom Lukiwski

Do you have the breaches of code of conduct statistically further broken down? For example, have there been any cases of sexual impropriety or sexual harassment that would fall under the code of conduct?

9:10 a.m.

General Counsel, Office of the Public Sector Integrity Commissioner of Canada

Brian Radford

Yes. We have found a serious breach of the code of conduct in six of our 13 case reports filed to Parliament. Recently, at the Public Health Agency of Canada, a case involved belittling employees, yelling, verbal abuse, displays of anger, etc.

There was a case at the Parole Board of Canada a few years ago, in January 2014, involving the regional vice-chair of the Parole Board, a gentleman who is no longer at the Parole Board. Among the allegations were inappropriate forms of sexual comments, flirtatious behaviour, and being in too close proximity to female employees. We found that this constituted a serious breach of the institution's code of conduct, as well as the public sector code of conduct. There were other allegations as well. The person was removed from his position as a regional vice-chair and at the end of his term was not renewed, so he is no longer part of the Parole Board.

That is, to my recollection, the only instance where we have found harassment of a sexual nature. For the most part, what we see are allegations of bullying in the workplace, inappropriate comments, yelling, intimidation, etc. Some of our case reports speak to that, including the recent one, in February, at the Public Health Agency of Canada.

Other examples of breaches of code of conduct are perhaps more typical—

9:10 a.m.

Conservative

The Chair Conservative Tom Lukiwski

Mr. Radford, I'm sorry to interrupt, but Mr. Whalen might have a question that is germane to your current discussion.

9:10 a.m.

Liberal

Nick Whalen Liberal St. John's East, NL

On the point of serious breaches of the code of ethics and values, can you describe a little for me how the decision is made as to whether or not something arises to become a serious breach of the code of ethics, versus a mere breach, and what other channels are available for an employee to raise issues of breach of the code of ethics that fall under the human relations stream rather than the whistle-blowing stream?

9:10 a.m.

General Counsel, Office of the Public Sector Integrity Commissioner of Canada

Brian Radford

I will invite you to turn to page 11 of your deck. I will take you through some of these factors.

These are factors that our office put together. Early in our mandate, we filed our first case report in 2012. At that time, when we looked at the definition of “wrongdoing”, we saw, for example, “gross mismanagement”. “Gross mismanagement” was not defined. We saw a “serious” breach of a code of conduct, but “serious” was not defined. We put our mind to criteria that could assist us, and I understand that senior officers within departments have used the same criteria in conducting their own investigations.

9:15 a.m.

Liberal

Nick Whalen Liberal St. John's East, NL

Mr. Radford, are these criteria published on the website?

9:15 a.m.

General Counsel, Office of the Public Sector Integrity Commissioner of Canada

Brian Radford

Yes, they are.

9:15 a.m.

Liberal

Nick Whalen Liberal St. John's East, NL

Okay, great.

9:15 a.m.

General Counsel, Office of the Public Sector Integrity Commissioner of Canada

Brian Radford

They are also reproduced in most of our case reports that deal with a serious breach of a code of conduct. They are, for the most part, common-sense factors.

We look at the gravity of the situation in terms of how it affects the employees, and the number of people it affects. The level of a person is very important, which brings me to the point that sometimes we name wrongdoers and sometimes we don't. We believe that with higher responsibility comes accountability. A one-time breach committed by a very high-ranking official can constitute a serious breach, or a repetitive situation that is relatively minor but is repeated over time, such as people ignoring policies.

On this point, I want to say that I've heard from time to time, “How come there is no breach of policy in the definition of wrongdoing?” We include breaches of policy in the definition of wrongdoing and of a serious breach of a code of conduct. Public servants are expected to abide by policies. It can also constitute a case of gross mismanagement.

Yes, our factors are available.

9:15 a.m.

Liberal

Nick Whalen Liberal St. John's East, NL

Okay. The second part of my question was, if someone wanted to follow a different stream, what other streams are available? Presumably they could go to the RCMP, if there has been harassment or assault or anything of that nature.

What can you say about other public sector streams?

9:15 a.m.

General Counsel, Office of the Public Sector Integrity Commissioner of Canada

Brian Radford

If a person is alleging, for example, discrimination on one of the prohibited grounds under the Canadian Human Rights Act, a proper venue for them would be the Canadian Human Rights Commission. There are provisions in the act that preclude duplication of processes. We've talked about these in the past as well. If a person has already gone to the Human Rights Commission, for example, and their matter is being treated there—if it's the same subject matter—we would decline to investigate that matter.

Harassment can also be pursued through the typical harassment policies of the Treasury Board that belong to their department. That is not, for us, a restriction. In other words, if a person has filed a harassment complaint under the Treasury Board harassment policy, that could become a relevant factor in deciding whether or not to investigate. This falls under the commissioner's discretion.

There may be valid reasons why we would investigate something, even though there's a harassment investigation taking place. Maybe the person is absolutely not satisfied, or, as we've seen in our recent case involving the Canadian Food Inspection Agency, three serious harassment complaints were not properly dealt with, so we investigated them.

Treasury Board harassment policy is a viable option and in fact a logical option. Under the Treasury Board policy, continued harassment—in other words, retaliation—is also a form of harassment, so the person is protected.

I want to say at this point—and I'm jumping a little bit ahead of myself, but I think this is a good opportunity—that we consider the making of a harassment complaint internally as a form of protected disclosure.

This means, in other words, the person comes to us for the purpose of reporting reprisals and says, “I'm suffering reprisals; this is happening to me.” We ask the person, “Did you make a protected disclosure?” and the person says, “I reported harassment against myself.” We consider that to be a case of protected disclosure because harassment, in our view, is a breach of a code of conduct.

At the admissibility analysis stage of a reprisal complaint, we don't ask ourselves whether it was or was not serious. We say, tell us more about your harassment. For the purpose of reprisal protection, a harassment complaint is deemed to be a protected disclosure.

9:20 a.m.

Liberal

Nick Whalen Liberal St. John's East, NL

I have one more question, and then we can move on.

In that regard, when you're managing this human resources issue in an area of our act that doesn't appear to be in some of the other acts in other countries, where there needs to be a terminable offence before it will rise to the point of being protected under the public interest disclosure laws and where codes of conduct and values aren't normally treated this way, is there any evidence that people are using this to get a shield that they shouldn't be entitled to? That's a complaint we've heard. Or is there no evidence that people are making false allegations of harassment in order to gain the protections of the act, which are quite strong?

9:20 a.m.

General Counsel, Office of the Public Sector Integrity Commissioner of Canada

Brian Radford

That has not been our experience.

9:20 a.m.

Liberal

Nick Whalen Liberal St. John's East, NL

Okay. Good.

9:20 a.m.

General Counsel, Office of the Public Sector Integrity Commissioner of Canada

Brian Radford

For example, we have never refused a reprisal complaint on the basis of bad faith. We've never found bad faith.

One of the recommendations of the commissioner, of course, is to remove the bad faith requirement.

9:20 a.m.

Liberal

Yasmin Ratansi Liberal Don Valley East, ON

You mean the good faith requirement.

9:20 a.m.

General Counsel, Office of the Public Sector Integrity Commissioner of Canada

Brian Radford

Yes.

Also, the PSDPA does not include vexatious or frivolous types of provisions. Maybe some other statutes do, but this act does not.