Thank you for the comments about our employees. I know Donald Cooper as I worked in the Prairie region in the past. He's a very good employee and so pleased that he was able to help you with your event.
From the start, our top priority has been to keep our people and the communities they serve safe. We had, in very short order, to make several changes in our operations across the country, of course working closely with our unions and with our employees to put those changes in under public health guidance of what those measures should look like.
At the same time as we were putting those measures in place, we started to get incoming volumes that were similar to Christmas. The measures we put in place are necessary. They include things like changing our work layouts in all of our facilities, facilities that were not built to have people two metres apart. We had to change our layouts and our work practices. We had to reduce the number of employees working in several work centres in order to respect the two-metre distance. All of those changes have caused us to have less processing capacity than we typically would have at Christmas with the benefit of planning and the physical distancing measures not in place.
Under the COVID staffing, our employees are processing record numbers, Christmas volume numbers, but we can expect some delays as we put some of those safety measures in place and we keep those safety measures in place. We've suspended normal delivery guarantees for parcels because we wanted to focus on safety. We've been very transparent with customers, posting information on the delays on our website and on social media and also letting the customers who are sending the parcels to the consumers, Canadian citizens, know. We've been transparent with Canadians to expect delays for the foreseeable future.
We've delivered every single weekend since March 12. We are not structured to deliver, but our employees showed up. Hundreds of employees showed up to deliver every weekend. We've been operating 24-7. We don't typically, in April, May and June, operate 24-7. We've called on our 10,000 temporary employees to come and help us out. We've had over 600,000 hours of overtime in all of our plants from our employees helping us over weekends.
We're creating now full-time positions in some of the bigger facilities to help deal with the volumes, but essentially we've delivered Christmas-type volumes with a capacity that has been constrained for all the right reasons, to ensure that the proper safety measures are in place in our facilities.