We would say that accountability lies primarily with the government, as they negotiated this contract. We would expect, for example, that they would enforce the service level standards that are contained in that contract. In terms of making our members whole, that's a priority for PSAC.
Recently PSAC filed a policy grievance against Treasury Board arguing that, in terms of the poor transition of the plan's administration, it failed to protect the rights of members to a functioning health care plan as well as caused adverse impacts on members with disabilities and other intersecting identities.
As part of that grievance, we are asking for general damages for the pain, suffering and stress that this transition has caused. We are asking for financial compensation for those who have incurred financial losses as a result of the poor transition as well as a declaration that the way this has been managed has indeed breeched the collective agreement as well.