I can appreciate the fact that someone walking into an office doesn't want to be told flat out one way or another what the decision could be on the case. And to that end, I have instructed local offices to be sensitive to people coming in and asking questions. I think part of our response to that in fact is creating the dedicated line in the call centre to respond to these questions. So when someone calls in and has questions, if the person can't be dealt with by the special unit within the call centre, someone from the CPC will follow up and call back within a couple of days.
I would agree that having someone just walk into an office and present documents and expect a decision might not be the best way to go because of the sensitivities around the case.