Thank you, Mr. Chair, and thank you, panel, for being here.
I'm going to be asking a very pointed question, and I'm looking for “yes” and “no” answers only, because I'm sharing time with Mr. Sarai.
The first question is with respect to the new complaints process that has been introduced. Is it important that we try it out for a period of time before a new system comes in, or do we start fresh?
Ms. Sapru can go first, and then we'll go around.