In our experience, they have not been applied consistently, and this is something that as an organization we need to start tracking and reporting on more consistently.
I still think that the guidelines themselves are quite good. The problem comes in when they are delivered or trained on as simply a policy that must be followed rather than a matter to be understood, as to how they're written, why they're written down the way they are, and what's included in them.
We would say that the guidelines are useful for us for training not just for immigration and refugee matters, but across the work we're doing, because they are so comprehensive. It's a question of getting beyond what's written down in the paper as policy and looking into what's written there and into why those things are included. As I mentioned in my presentation, it's also a question of looking at the interrelationship between what's there and the realities for Canadians, as well as for people who are persecuted overseas.