Yes, obviously there are some situations that are heartbreaking, as you hear how people have been misled by consultants and so on. Under the Immigration Consultants of Canada Regulatory Council, that organization, there is a complaints process and that may be the best thing. If the person is a registered consultant, that would be the starting point for this, to carry this through.
One of the big concerns we have in India is the number of people who are ghost consultants. In other words, they're not registered there and are trying to work. Within Canada, there are certain parameters we can manage with those consultants who operate within Canada. When it's overseas, it's far more complicated for us to do that, because to work with law enforcement agents, we must work with the local law enforcement agencies.
Others may be able to go into this process more specifically, with specific advice, but I would add that in India one of the things we are doing specifically, because we realize this is such an issue there, is hiring someone as just a public affairs officer, to try to get the message out as much as we can to ensure that potential applicants are dealing with registered consultants, so that they are less likely to be misled.
Perhaps others would like to go into the complaints process a bit more.