I'm just going to interject for a minute here.
This model, the ICCRC, is the second iteration, by the way. The other self-regulatory model was also a colossal disaster, and we're back at it again, so we've been trying for some time now. My view is that the days of self-regulation have come and gone, and that the industry must earn back the privilege to self-regulate. I think we have now moved in a different direction. I certainly will be calling for the committee to move a recommendation forward to the government that there be a government-regulated model with respect to this industry.
I'm running out of time, so let me go to the specific question of the complainants and how best to protect them.