Any complaints that come in to the department go into the operations area, and we look at that actually in several parts of our department, including those in our integrity and risk area, who do what's called the level 1 investigation. They're also the group who decides if a complaint is warranted to go up to a level 2, and that's when we make a decision and pass it over to the Canada Border Services Agency.
On May 29th, 2017. See this statement in context.