What additional measures could be taken? I think there's a host of additional measures. It's not one single measure that will make the best impact. It's going to be a very broad and holistic approach. That's why we keep talking about whether the anti-fraud awareness campaigns going on could be better. Yes, they can. We're trying to find ways, and we are finding ways, to make those better.
Our program changes. Every time we change a program, every time we change a kit, a guide, or a form, we have to get better at it. What we are getting better at is educating people about what that means, including the very consultants who fill out those forms. Again, improving the complaints and discipline process sends a pretty strong message. I think it does enhance public trust when swift action is taken on individuals.
We also are trying to find better ways to encourage clients. For those people who we find out have been negatively impacted—and this is in the domestic as well as the overseas context—we are trying to find better ways of reaching out to them and making sure that they know they have avenues of redress they can take and that they will not be punished, because that is a concern of a lot of the clients.
Also, it's sharing the gaps and the awareness of trends. There are certain pockets of the world where we see different behaviours with the problems of ghost consultants, and, quite frankly, even how applicants are understanding our forms, our kits, and our guides, so we try to respond to those trends.