The ability for us to keep in contact with people is really carried through our operation centre, our contact centre. When people are intercepted and then processed at the port of entry, we are taking their contact information, and so on, so we have the initial information in order to reach out to them. In addition, when people submit all of their forms to continue down the process, we are gathering more and more information with them.
That said, we also have been finding that in this particular situation in Lacolle, Quebec—as Monsieur Dumas has outlined—the outreach with the community organizations is key. We also have a very healthy relationship with the Canadian Bar Association and all of the immigration consultants who work with individuals.
So we have many ways to keep in contact with people and encourage them to keep in contact with us.