What's been changed is the complaints process, and the complaints process has been changed in the following ways. The chairperson has direct accountability for the complaints now through the director of integrity. Complaints made today go to the director of integrity, and the director of integrity advises the chairperson right away. The director of integrity is the one who investigates the complaint. No longer do we have the complaints investigated by regional managers. It's the person in the chairperson's office who does the investigation. The chairperson is the one who ultimately makes the determination as to whether a complaint is founded or not. We don't any longer have multiple levels of review in the process, which should make it faster.
It will be more transparent accounting. What we've done in the past is to provide on the board's website a very cursory description of the number of complaints made and whether they were founded or not. There is no explanation of what the nature of the complaint was and the reasoning behind the board's determination as to whether it was founded or not. Now, we will produce the reasons. They will be anonymized, because we need to protect the privacy of all of the individuals involved. However, any reader will be able to look at that and see that the board received a complaint on this date, this is what it was about, this is how it was adjudicated, this is how it was decided.