Perfect. I have a very brief question.
When a constituent applies for a temporary resident visa for the first time, they're also required to submit and pay for biometrics. If the application is refused and they decide to reapply, the first biometrics submitted are still valid and they don't have to pay for those again. However, a lot of constituents don't know this, because the refusal letter they receive doesn't say that they're still valid. Only when they call our office do they realize this.
We had a case just last week where a constituent's father submitted a third temporary resident visa application and was asked to submit biometrics. When the constituent was told by the office that he did not have to pay again, he had already paid. Is there any way that you can make it clear, when the officials send out refusal letters, that these biometrics remain valid?