Let me address the first part of the question about whether this hinders the ability of businesses to engage in legitimate marketing. In some ways, I think using electronic means of communication to do marketing is quite different from, say, direct mail.
One obvious example is if someone is using text messages. Many services impose a cost when you receive a text message. No cost is imposed on me when I receive something in my mailbox.
Another problem with electronic messages is that we've seen this phenomenon of phishing. Sometimes it's very difficult for the individual to figure out if it's really an e-mail from RBC or whether it's simply some organization pretending to be RBC. Also, e-mails can have viruses in them.
There are all kinds of harms that can arise with respect to electronic messages that don't arise with respect to direct mail in particular. So for many of those reasons, and certainly the cost that imposes on businesses, which I think you've heard about, we certainly think the regime that's being created to deal with electronic messages is reasonable.
With respect to the issue of address harvesting, this is a difficult issue. Again, we think what this is intended to deal with is organizations that are collecting e-mail addresses, using what are called dictionary attacks to generate lists of e-mail addresses, and then either using them to send spam or selling them.
We've had some discussions about whether or not it would be necessary to make small adjustments to that provision to deal with some scenarios. We're open to minor adjustments on the address harvesting, particularly to deal with cases where we understand that a search engine, for example, may collect e-mail addresses in order to determine where they're coming from.
When you search on the word “Chelsea”, if you're in England, it's probably the football club. If you search on the word “Chelsea” in the United States, it may be the district of New York. You want to know where they collect e-mail addresses. There may be ways to address some of those problems.