Thank you very much.
We have heard testimony, and we have heard certainly in the media, of long-term care operators who have said the problem and the crisis during COVID was a lack of staff, and a lack of skilled staff. I have described that as acting as if the staffing problem fell from the sky when we know it existed before.
I want to go to Ms. Ferrier to talk about the lack of standards for staffing in long-term care homes and the pushing of work that often requires higher skill levels down to personal support workers.