Mr. Chair, I think we have now started that work. I'm quite happy to be on record as saying that I think the work that this committee has done over the last—whatever it is—year and a half has been exactly the way a public accounts committee should be working. I think the committee has taken on the task of holding the departments accountable and making sure that they are actually going to implement...and make progress. It's not just about saying they agree with our results. It's not just about bringing forward an action plan. It's about being able to show that the results are getting better for Canadians.
As I think I've said before, there are multiple players in this. We have a role in the Office of the Auditor General to keep bringing the audits forward. This committee and other committees have a role to play in holding the departments accountable for actually delivering better on services, not just talking about our recommendations or how they are going to deal with our recommendations, but how what they are going to do is actually going to make things better.
The government as a whole has a responsibility to keep setting the tone on this, and to convey their expectation that these results are going to get better for individual citizens. Then it's very much the department's responsibility to make sure they understand that, and that they are implementing and measuring their performance from the point of view of understanding what the citizen experiences when that citizen tries to navigate those government programs.