I think that concludes most of the questions.
I want to thank you for your concluding comments in your presentation today. I want to read them into the record again. I think it's good for all members of Parliament, all those on this committee, to listen carefully to what the Auditor General said:
To close, I want to go back to my earlier remarks about the frustration of citizens with government programs. One way or another, everything that government does is intended to serve Canadians. As such, departments should “do service well,” to benefit Canadians both individually and collectively.
Then he said:
It is critical for government departments to understand that their services need to be built around citizens, not process. As they work to implement our recommendations, I encourage them to take a step back and focus on how they can deliver services that work for Canadians.
I want to thank you for that closing statement. As a businessman, I have been frustrated with government applications for programs. We've somewhat picked away at Revenue Canada today, but there are 900-day waits and months of waits for objections that have been filed.
As we go in as a committee to call these departments together, I think it's imperative for us as well to step back, as the Auditor General said, and run it through the lens of how it serves the average taxpayer, the average Canadian, the average one who may be overwhelmed with paperwork and book work. Is it there for them, or is it there as a make-work project for accountants or for others?
Auditor General, I thank you for these reports, for your report, for your presence here today, and we look forward to meeting again. As we bring other departments in, hopefully we will have a chance to meet again.
Thank you for being here.
The meeting is adjourned.