Just to be clear, my goal is not to use the get-out-of-jail card. I've been here for seven months, but I've spent a long career in the tax system, so while I may not know all of the intricacies of CRA, I feel that I can speak for the agency.
On the issue of what other jurisdictions are doing, such as the U.K. and the U.S., the U.K. is one that caught my eye. Their performance seems to be much better. I had the opportunity to meet my U.K. colleague last month, and we've started a process where we can go and learn from them. I don't know yet how much of it is that they are measuring different things, but certainly to the extent that they have some best practices that we can incorporate, or they have found a way to do things on a more timely basis, we are going to uncover those.
It's part of a broader effort to get best practices from places like Citizenship and Immigration, which had a big backlog. How did they do it? What did they do? Mireille has been talking to counterparts in other agencies and governments that have had backlogs about the best way to attack this. We will be uncovering some of those international best practices and incorporating them into our plan.