Thank you, Mr. Chair.
I want to thank everyone for being here to talk about a subject that's very important to me. Since 1987, I've been dealing with members of Citizenship and Immigration Canada—in all the department's successive versions—on a professional and political level. I want to look at two things, starting with training. All employees should in principle take the values and ethics training. However, according to the Auditor General's report, only 20% of our locally engaged staff have taken the training. This is a problem in itself.
As I told you, I've been working in this field for a very long time, almost 30 years. I want to know why, over all these years, we've never considered following up with users to assess the system?
You said there's no corruption. However, I could tell unbelievable stories—there are so many that it would take forever—of people who witnessed fraud in our foreign embassies. We've never followed up on these stories because, basically, these people are afraid of the consequences of making complaints.
How do you check on the people who use the system? Do you consult them afterward? Do you ask them questions about their experience? Above all, why is the training so limited and the program so rarely implemented? Why have few employees received the training?
My questions are for Ms. Morgan and Ms. Jacovella.