I think it goes back to the Auditor General's report and the recommendations, and in most cases the findings are accurate. Had we done that and had a more structured, clinical strategy and—as it's referred to—a business case with sufficient funding and more milestones.... We did it on the back of a strategy and an action plan that have come under criticism. I think we could have done that better, and I would like to have done that better.
I'm very proud of the work we've done in terms of socializing the organization. It's somewhat like working on an airplane in flight. It's hard to do, because there are a million things that are going on and any number of reasons why you don't focus on these kinds of things. But a more focused prevention....
What I was about to say I'm proud of is the way the channel has changed within the organization in terms of how we talk about it. People are less inclined to be judgmental. They're very inclined to be supportive of their colleagues.
So, I think a crisper, more precise business plan and more careful attention....