But if you look at the Mullan report of 2010, it identified a problem other than a vexatious complaint, namely, a lack of resources and staff to deal with mediation and informal resolution of complaints. Vexatious complaints make up a very small number of the complaints overall. Why wouldn't you focus on a bill that would provide a mediator in every prison for informal resolution of grievances? Wouldn't that improve the system?
On March 13th, 2012. See this statement in context.