I think the bulk of the complaint processing is actually done at the first level, in many cases. Actually, in one of my speeches in the House on this I talked about the informal process of dealing with complaints themselves. Within the institutions, inmates will be hired to deal with complaints on a very informal basis. So a lot of the complaints, instead of actually making it to the actual complaints process—going through the paper- and computer-based system—will actually be dealt with on an individual, on-the-ground level.
Also, the correctional staff who I spoke to when I visited the institution indicated that in many cases they as well will deal with the issues to assist the inmate. So when we talk about going to the second and third levels, there is not necessarily as much paperwork and administration required. They're reviewing it, but again, a lot of the complaints are actually dealt with at the very first level, and a lot of them are sorted out and resolved.
Again, this bill deals with those complainants—a handful of 20 inmates—who are abusing the current system and trying to take it right through to the top to bog down the system.