You may be right on that one. I think when we talk about the complaints process itself and its original purpose of allowing legitimate complaints to be filed...this is not the venue to have an outlet. This is not the venue for someone to get their frustrations out. As you said, there are other tools that could be used or should be utilized to assist that inmate in dealing with other issues, but certainly not through the complaints process.
On March 13th, 2012. See this statement in context.