I think when we talk about the current complaint process, the original intent was to deal with legitimate complaints. The ones you are talking about—complaints that deal with a particular issue that's going to affect the life, liberty, or security of an individual inmate—would actually be included in that. If you think of a handful or maybe 20 inmates across Canada bogging down the system with complaints that are frivolous, that are without merit, they're actually preventing the ones that are legitimate, that need to be heard, that could result in that situation you just talked about, from being addressed or heard in a timely manner and resolved.
I think this bill is actually seeking to do exactly what you're concerned about. Again, the complaint process should be and was originally intended to be for legitimate complaints, rather than a method or a game used by a certain group of inmates.