Okay.
Given the large number of complaints and/or grievances from each of these 25, would the complaints all tend to be similar for each individual?
How many complaints can you possibly have? Would it be something like “My dinner is too late” or “My dinner is too cold”? Someone mentioned a possibility I hadn't thought of, that maybe their medications—insulin, for example—were not arriving on time.
The range of potential complaints and grievances must be fairly limited, I would think.