Thank you very much.
I want to thank the witnesses. This is absolutely fascinating. I do not claim to be an expert on this topic, and I am here replacing one of my colleagues, but I have a few questions off the top of my head.
I worked as a lawyer in labour law, especially in the area of collective agreements and grievance adjudication. The major dilemma is always deciding which process works the best and is the most effective and fair for everyone involved. I have always advocated the most direct processes. You have the first, second, third and fourth levels. Eventually, there's no end to the never-ending process, and you often go around in circles.
I know that my colleague Mr. Chicoine asked this already, but I'm not sure I heard your answer properly. Wouldn't it be better to reduce the number of levels in order to become more effective? If there were fewer levels, you would be less bogged down by all the complaints you receive.