My next question concerns American customs officials. I think that it's important, because ordinary mortals, if you'll allow me to use that expression, don't always have a clear idea of who's responsible. Since the passage of Bill C-23, there has been increased use of pre-clearance, particularly during land crossings and at airports
Do you anticipate any complaints regarding how American officials treat Canadian citizens? Have you established a mechanism to deal with this? Will you pass on complaints to another agency? Will you raise public awareness? Will your approach include several components?