Thank you, Madam Chair.
You mentioned threading the needle, Mr. Lavin. I agree. That's definitely the case. We find ourselves as parliamentarians staring down issues that come along. An airline hasn't behaved well and people are demanding that something be done. They don't look to you. They look to us. There was that poor family that ended up being bumped from the flight, delayed a day, and then dinged another $4,000 to get on the plane they had already actually booked a flight on. That's the sort of lack of judgment that brings down the wrath of the public on us. The heat gets transferred. You can understand that heat.
We have to look at two things here. There are two key words: judgment and expectation. You say that passengers should have a clear expectation when they buy a ticket. If I look at somebody's tariff, and it says that they'll fly you to Toronto for $95, but your luggage will end up in Whitehorse, I'm still not going to buy that.
If we look at the logical sequence of the transaction, I buy a ticket with the expectation that I'm going to get on the plane I booked and that I'm going to end up at my destination with the stuff that's travelling with me. We can understand some delays along the way, because things can happen. I mentioned the other day sitting on the tarmac in Kelowna waiting for them to fix a safety problem. Take your time, guys. I don't want to go up there if I can't get back down safely.
What about the person who has a connecting flight. I'm okay. I'm getting to where I live. I have no problem, but what about the connecting flight? Isn't there a reasonable expectation, if people sequence a trip, that they're going to be able to make those connections? Would you not agree that there should be some compensation for the person who has to stay over a night and incur extra expense?