I'll perhaps commence the response by speaking about changes to the new Veterans Charter and our suite of programs and services available to veterans.
In that context, Mr. Chair, I'll take you back a few years to 2006 and the implementation of the new Veterans Charter. It was a fundamental shift in programming directed towards modern-day veterans. It basically encompassed a fundamental change in how programming was oriented.
We moved away from an old compensation-based scheme, with monthly benefits payable under the Pension Act, to a wellness and re-establishment model that encompasses various program elements, including compensation for non-economic loss, disability awards, rehabilitation, earnings-loss support, health care benefits, career transition services, and related programs.
That's the modern-day approach to disability management and wellness issues captured under the rubric of the new Veterans Charter. That speaks to basic program changes.
I think you may be more interested in actual changes associated with structure, staffing complements, and resources. To that extent, I will perhaps turn to my colleague, Charlotte, who will talk about the service infrastructure in the department.