My team was put in place a little over a year ago, so we're still in the learning phase, the development phase of where we want to go. Our younger CF veterans are often out in the community, but they're often also using technology a lot more than we have in the past. While not forgetting that we have to continue to provide services to individuals face to face whenever possible, Veterans Affairs Canada has to learn how we can maximize the Internet and technologies to reach them and make sure they know about our programs and services.
On May 10th, 2012. See this statement in context.