Yes, one of the cornerstones of the transformation is reducing complexity, which came about because many of our processes, programs, letters and forms were too complex. We've spoken about this before, that as we expanded or changed our programs over the years we didn't necessarily streamline things at the same time. So for many of our veterans, not just our war service veterans, things became very cumbersome and difficult and, frankly, added a lot of time to the process.
So we've taken this as a very high priority. We're streamlining all of our major forms and letters. The intention of course is to make sure that at the end of the day we have processes that are much simpler and that they are in layman's terms or plain language, so that clients can understand them easily and at the same time, if there are any questions, that we have an accessible agent within Veterans Affairs Canada who can answer those questions directly.