Nothing was done officially that has actually, that was at that point in time.... The first official enhancement to the charter was Bill C-55. From 2006 until 2011, changes might have been brought about—changes to process, changes in other areas of administration—but the charter itself was never reviewed and was never really looked at in terms of the individual part and parcel of the charter and whether or not it met the needs of the veterans. I think that's the important aspect of what we're saying.
Of course, we know that in the department there's a continuous...that improvements are done. I think one of the difficulties, and it's certainly one thing that I keep harping on with the department, is the fact that when you make some improvements, tell the people, and identify them as being related to the new Veterans Charter. You can't wait for five years and then produce a list of 160 recommendations and say, “We've done that.” Well, that's fine, but people need to know, because then they'll realize there has been some work done on it. Sometimes, maybe, it's not the fact that there was no work done, but that people were silent about the work that was done. That's the important part.
But the first official enhancement to the new Veterans Charter was brought about by Bill C-55.