Evidence of meeting #76 for Veterans Affairs in the 42nd Parliament, 1st Session. (The original version is on Parliament’s site, as are the minutes.) The winning word was vac.

A recording is available from Parliament.

On the agenda

MPs speaking

Also speaking

Clerk of the Committee  Ms. Karine Parenteau
Elizabeth Douglas  Director General, Service Delivery and Program Management, Department of Veterans Affairs
Mark Misener  Commander, Joint Personnel Support Unit, Military Personnel Command, Department of National Defence
Nathalie Pham  Acting Area Director , Montreal Office, Field Operations , Department of Veterans Affairs
Mark Roy  Acting Director, Case Management and Support Services , Department of Veterans Affairs

11:20 a.m.

Liberal

The Chair Liberal Neil Ellis

I don't see that as something that was discussed in the House. I rule you out of order.

11:20 a.m.

Conservative

Phil McColeman Conservative Brantford—Brant, ON

I'll challenge the chair, then.

11:20 a.m.

Liberal

The Chair Liberal Neil Ellis

Okay. Would we like to vote on that? We're voting on the point of order. Call the vote.

11:20 a.m.

Liberal

Doug Eyolfson Liberal Charleswood—St. James—Assiniboia—Headingley, MB

Just to clarify, are we voting on the...?

11:20 a.m.

Liberal

The Chair Liberal Neil Ellis

The vote is on whether the decision of the chair should be sustained.

11:20 a.m.

NDP

François Choquette NDP Drummond, QC

I would like to clarify one point, Mr. Chair.

11:20 a.m.

Liberal

The Chair Liberal Neil Ellis

Yes?

11:20 a.m.

NDP

François Choquette NDP Drummond, QC

I would simply like to know why you said that my colleague's comments were—

11:25 a.m.

Liberal

The Chair Liberal Neil Ellis

I'm sorry, I can't hear you. We're having translation problems.

11:25 a.m.

NDP

François Choquette NDP Drummond, QC

I'll start again.

You didn't really explain why you thought my colleague's comments were out of order. It's still serious. My colleague was only at the beginning; he hadn't even formulated his question yet. Even in the House of Commons, people are given a lot of latitude when they set out the lead up to their question. I know that when you ask a question, you have to try as much as you can to get right to the point. Having said that, I would like to understand why you said that his comments were out of order.

11:25 a.m.

Liberal

The Chair Liberal Neil Ellis

I appreciate that. The vote has been called, so we'll call the vote and see whether we continue on this.

(Motion agreed to: yeas 5; nays 4)

The motion is carried.

Mr. McColeman, the floor is yours.

11:25 a.m.

Conservative

Phil McColeman Conservative Brantford—Brant, ON

Going back to the witnesses, I'll begin by asking Madam Douglas, first of all, if you had an opportunity to review the transcripts of our last meeting, when the veterans ombudsman, Mr. Walbourne, came to this committee. Did you have a chance to see his comments?

11:25 a.m.

Director General, Service Delivery and Program Management, Department of Veterans Affairs

Elizabeth Douglas

I saw the summary, thank you.

11:25 a.m.

Conservative

Phil McColeman Conservative Brantford—Brant, ON

You did. You're well aware, then, that he says, and is very emphatic about the fact, that there have been 14 studies and some 190 recommendations that he has made jointly with the veterans ombudsman on transition.

Are you well aware of that?

11:25 a.m.

Director General, Service Delivery and Program Management, Department of Veterans Affairs

11:25 a.m.

Conservative

Phil McColeman Conservative Brantford—Brant, ON

Okay, and you're aware of his very candid comments about the fact that there are some things that could be done and should have been done a long time ago, should have been acted upon, to help in the transition for members coming out of the CAF. The impact he stated, if I might characterize it, was that of its being an overstudied issue. Are you aware of that?

11:25 a.m.

Director General, Service Delivery and Program Management, Department of Veterans Affairs

Elizabeth Douglas

I'm aware of his comments on that matter, yes.

11:25 a.m.

Conservative

Phil McColeman Conservative Brantford—Brant, ON

Would you like to comment on why you think many of those recommendations—because you've been around this program for a long time with Veterans Affairs—on these things have not been acted upon?

11:25 a.m.

Director General, Service Delivery and Program Management, Department of Veterans Affairs

Elizabeth Douglas

I will give not my personal opinion, but the opinion of the department, which is that we are making a lot of steps forward and taking on.... For example, in terms of transition, going back to 2006, we made movement with a program agreement between our department and CAF on ways we could avoid duplication and streamline some of our processes and programs during transition.

Then in 2015 enhanced transition services were put in place, and we moved some of our case managers and our own staff to the integrated personnel support centres, so work is being done there. We are looking to ensure that applications for benefits are being made and filled out prior to members' leaving and becoming veterans.

We are thus working very closely to fulfill the spirit of some of his recommendations.

11:25 a.m.

Conservative

Phil McColeman Conservative Brantford—Brant, ON

Okay. One item that he continually says is a no-brainer is attributing a medical condition: if it's attributed by a doctor within the CAF, that should be acceptable at Veterans Affairs as the medical file, showing that the condition that has been diagnosed is attributable to service. Instead, veterans have to go through the whole process a second time, as you know.

Is it your view that this is a legitimate change that could be made to ease the stress on veterans through the transition?

11:30 a.m.

Director General, Service Delivery and Program Management, Department of Veterans Affairs

Elizabeth Douglas

Again, VAC certainly wants to ease the stress of transition for veterans, but we believe it is our mandate to make that “attributable to service” designation. As a result, VAC is mandated to look after the ill and injured, and we see this as part of our role.

11:30 a.m.

Conservative

Phil McColeman Conservative Brantford—Brant, ON

I see. I don't know whether I got an answer to my question there; at least, if there was an answer in that response, I didn't understand it.

Do you think this is a simple way by which we would be able to reduce the burden on veterans who are transitioning from the CAF to veteran status?

11:30 a.m.

Director General, Service Delivery and Program Management, Department of Veterans Affairs

Elizabeth Douglas

VAC feels that the attribution of service would be better made, as it is now, by VAC.

11:30 a.m.

Conservative

Phil McColeman Conservative Brantford—Brant, ON

You believe, then, that the current system would be better than the one the veterans' ombudsman—I just want to be very clear—Mr. Walbourne has said repeatedly would make the lives of CAF members transitioning out much easier.

11:30 a.m.

Director General, Service Delivery and Program Management, Department of Veterans Affairs

Elizabeth Douglas

We always respect the recommendation of the ombudsman and look for ways in which we can pick up some of those recommendations, but we believe that declaring attribution of service is a VAC role.